Customer Experience SWOT Analysis by Mind Map: Customer
Experience SWOT
Analysis
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Customer Experience SWOT Analysis

Threats

shifts in consumer tastes away from the firm's products emergence of substitute products new regulations increased trade barriers

What factors could pose threat to customer experience delivery?

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Opportunities

an unfulfilled customer need arrival of new technologies loosening of regulations removal of international trade barriers

What opportunities could we pursue for delivering great customer experience?

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Weaknesses

lack of patent protection a weak brand name poor reputation among customers high cost structure lack of access to the best natural resources lack of access to key distribution channels

Areas we should avoid when delivering customer experience?

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Strengths

patents strong brand names good reputation among customers cost advantages from proprietary know-how exclusive access to high grade natural resources favorable access to distribution networks  

What strengths could we leverage for delivering great customer experience?

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