MindMeister Support

Please select a topic or use our search to the left to access our extensive online documentation. You can click on one of the links below to access additional help resources.

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Top Frequently Asked Questions

• Are there any collaboration or map limits?

What is the maximum number of people who can collaborate on a map at the same time?

We've tried session with up to 30 users, which works fine but becomes somewhat confusing, if everybody is editing. Technically, everything up to 50 should be no problem.


Is there a limit to the number of nodes used in a single map?

From 5000 nodes upwards map loading becomes really slow and we recommend to split maps up.



Is there a limit to the number of characters used in single map?

No.

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• The site is very slow. Are there any connection problems?

Please check our connection stats here first: http://stats.pingdom.com/rsgp7z44laa4/55415

If the stats are OK the problem has to be on your side.

You can encounter problems if you are using a Proxy server or anonymous plugin.

Please check your browser plugins and extensions if the site is not responding or slow.

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• Is there a limit to the number of maps I can create?

There is a map limit of 3 maps in the basic version of MindMeister.

If you want to access/create more then 3 maps you have to switch to the Personal / Pro or Business edition which is unlimited.

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• Can I invite unlimited users to my mind maps?

You can invite as many users to your mind map as you want but please keep in mind that sharing with basic members is only available for a maximum of 3 mind maps per user.

We introduced the MindMeister Midas Touch feature which automatically enhances all your invited members and bursts away their basic limitation for your maps.

Midas Touch is only available in the MindMeister Business Edition.

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• Is there a free trial available?

We offer a free 30-day trial on all of our plans.

Just select a plan in the Signup Page to access the 30-day trial.

You have to cancel your trial within 30 days if you don't want to continue using MindMeister.

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• Are all my maps public?

Your mind maps are private per default.

You can share your mind maps with collaborators by inviting them via email or using the link share feature.

Just set your maps to public if you want to share them with the whole world.

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• How can I search my maps?

You can use the map search by using "CRTL+F" (PC) or "CMD+F" (MAC) within your mind map or search all your maps or even the content of your maps with the search field in your map list.

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• Is it possible to copy parts of one MindMap into another one ?

Yes, simply select the node you want to copy, press CRTL+C (PC) or CMD+C (MAC), go to the target mind map, select the target node there and press CRTL+V (PC) or CMD+V (MAC). Simple and straight forward.

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• How can I print my maps?

Just switch to your desired mind map and open the advanced menu at the bottom of your map editor and click on Print:



You will then be presented with an extra dialog to choose your printing options:



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• Why I am getting "access denied" on an invitation?

Please make sure you aren't using multiple accounts on MindMeister.

The mind map has to be shared with the email address of your standard MindMeister account.

You will receive "access denied" if you try to access a map from an invitation email which is not shared with your standard MindMeister account.

Please make sure all mind maps are shared with your right email address.

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• How can I use Google Drive with my existing MindMeister account?

Connecting your accounts before you logged in with Google Drive

Just change your email address to your Google account address in your Personal Info before you access MindMeister via Google Drive and your accounts will be automatically connected.



 

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Connecting your accounts after you logged in with Google Drive

If you already accessed MindMeister via Google Drive and you were using another email address in your MindMeister account than your Google email address a new account was created. You didn't lose your mind maps or subscription. Your accounts just need to be merged.

Switch to your Personal Info to click on "Merge Accounts" at the bottom which will connect your accounts.



You will then be prompted to enter the details of your original MindMeister account and your accounts will be merged.

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• How can I cancel my paid subscription?

Please switch to your subscription settings and click on "Downgrade to Basic Edition" at the bottom of the plans overview to cancel your subscription at the end of your current billing cycle.

You won't be charged anymore after canceling your account.

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• How can I use MindMeister with Internet Explorer 7?

Please try to install the Google Chrome Frame Plugin for Internet Explorer 7 to ensure proper working experience with MindMeister.

There are no admin rights necessary to install the Google Chrome Frame plugin.

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• How can I use the mobile applications with Facebook / Google Apps / OpenID

You have to set a password for using MindMeister on your mobile devices in your Personal Info settings.

Just use your email address and password for our mobile applications afterwards.



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• How can I redeem a promotion code?

To redeem a promotion code you have to provide it before you upgrade or check your register for a new plan




 

Insert your promotion code and continue the upgrade progress.



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• How can I undo multiple operations?

You can use the MindMeister History View to undo all operations.

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• How can I add more users to my team?

You can change your current user count in your Subscription settings.

You will be able to change the user count at the bottom of your plan if you are currently subscribed to a Pro or Business plan.

We then display an Instant fee which will be charged right away according to the progress of your current subscription period.

Your Next payment will be automatically adjusted to your new user count.

If you add more users in your Members settings you will be automatically redirected to your subscription settings to add more users.

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• Can I switch between editions during the trial?

You can upgrade or downgrade your plan even during the trial in your Subscription settings.

The upgrade will go into effect immediately after clicking on Upgrade.

The downgrade will be scheduled after your trial so you will only be charged for the downgraded plan.

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• Which browsers support MindMeister?

MindMeister is supported in the following browsers:

• Mac: Google Chrome, Firefox 3.6 and above, Safari 4 and above
• Windows: Google Chrome, Firefox 3.6 and above, Internet Explorer 8 and above
• Linux : Google Chrome, Firefox 3.6 and above

Please upgrade your browser to the latest version to get the best possible MindMeister experience.

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