The Science of Timing: Three Lessons Daniel Pink 26 Jan 2018

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The Science of Timing: Three Lessons Daniel Pink 26 Jan 2018 by Mind Map: The Science of Timing:  Three Lessons Daniel Pink 26 Jan 2018

1. Introduction

1.1. Former Life

1.1.1. Political speech writer

1.1.2. Effective presentations Friday evening... 3 ingredients Brevity Levity Repetition

1.1.3. Believer in repetition

1.2. Timing

1.2.1. Puzzle Decision making When... Normal haphazard approach There is a better way Lots of research Economics Anthropology Chronobiology Lots of questions When to exercise? Why avoid medicine in afternoon? Recession employment Mid-life slump? Singing good for you? When is divorce most likely?

1.2.2. Timing is a science (Not an art)

1.2.3. 3 Ideas Pattern of day affects mood & performance We underestimate the power of breaks Endings help us energize and elevate

2. Pattern of day affects mood & performance

2.1. Research

2.1.1. Big Data Providing lots of new insights Learning lots about timing Example: Analysing text Emotional content

2.1.2. Research at Cornell Used 500m Tweets 2.4m users 84 countries Matched emotions and time Results Peak Low Recovery

2.1.3. Day Reconstruction Method People recording their day What activities What mood/emotion Found the same pattern Peaks in morning Dip in afternoon Rises in evening

2.2. Mood

2.2.1. Affects performance Equivalent of drinking alcohol

2.2.2. Examples Test scores in Denmark Standardised Assigned times of day Results? Medical appointments in PM Anaesthesia errors Hand washing Colonoscopies And many more...

2.3. Intention

2.3.1. We're intentional about what To do lists What tasks

2.3.2. Less intentional about when

2.4. What to do?

2.4.1. "Synchrony effect"

2.4.2. Match type-task-time Your chronotype Wake up early/late? Sleep early/late? How to determine? Different types peak at different times Your Task What type of task? Insight work/problems Your Time At peak: Analytics In the trough: Admin Recovery period: Insight

2.5. Takeaways

2.5.1. Be more intentional In scheduling tasks and time Employers Protect these times for people Match type-task-time What type/time meetings

2.5.2. When matters as much as Who What

2.5.3. Move analytic tasks to peak Keep the peak period sacred

2.5.4. Move insight tasks to recovery

3. We underestimate the power of breaks

3.1. Cultural norms

3.1.1. No sleep = hero

3.1.2. "Power through" wins

3.1.3. Totally wrong

3.2. Impact of breaks

3.2.1. e.g. Parole study Israeli parole judges Freedom vs not Big/impactful decisions Observation Time of day effect Judges more lenient after breaks This should alarm us... Imagine the parolee... Your fate in hands of breaks...?! Implications everywhere

3.2.2. As important as sleep We need more breaks Improves mood Restore vigilance

3.3. Right kind of breaks

3.3.1. Something beats nothing 2 mins better than 0

3.3.2. Moving beats stationary

3.3.3. Social beats solo (Even for introverts)

3.3.4. Outside beats inside

3.3.5. Fully detached is best Leave phone behind Detach from work

3.4. How to take a nap...

3.4.1. Avoid feeling terrible...? Mentally fuzzy Morally appalled...

3.4.2. Ideal length: 10-20 mins Benefit of nap But without sleep inertia

3.4.3. How to do it? Find your afternoon low point Observe yourself Normally 7 hours after wake up Create peaceful environment Drink a cup of coffee... Caffeine kicks in after 20 mins Helps bring you back after The Nappucino Set 25 minute timer

3.5. Takeaways

3.5.1. Breaks part of work (not a deviation)

3.5.2. Schedule your breaks

4. Endings help us energize and elevate

4.1. Endings help create meaning

4.2. First marathon age: 29

4.2.1. "Before my 30s..."

4.2.2. And 39, 49, 59...

4.2.3. Reaching end of decade

4.3. Gift certificate behaviour

4.3.1. 2 options 3 weeks to use 2 months to use

4.3.2. Sooner ending = better uptake

4.4. "Good news and bad news"

4.4.1. We want bad first

4.4.2. We prefer elevated endings

4.5. Chocolate study

4.5.1. Rate on 1-10 scale

4.5.2. 2 groups treated differently

4.5.3. Identifying as 'last' increased enjoyment

4.6. Takeaways

4.6.1. Shine a light on endings Energize yourself & others

4.6.2. Always give bad news first

4.6.3. Highlight the 'last chocolate'

4.6.4. Use endings to create meaning

5. Wrap Up

5.1. Bad News

5.1.1. Not taking 'when' seriously enough

5.1.2. They have material impact Productivity Creativity Happiness

5.2. Good News

5.2.1. Evidence exists

5.2.2. We can act like scientists A/B test Follow evidence

5.2.3. Small changes can help a lot

6. Questions

6.1. Chronotype vs conditioning?

6.1.1. Chronotype Inate Biological Changes over time e.g. kids vs teens

6.1.2. Try to accommodate the type

6.2. Impacts on shift workers?

6.2.1. Really bad for our health Not built for this Dangerous...

6.2.2. Shift work: Class bias Heavily linked to education Likely fewer options

6.3. Chronotypes and collaboration in teams?

6.3.1. Consider types Of people Of meeting

6.3.2. Align Task, Time, Types

6.3.3. Raise awareness of types

6.3.4. Look for asynchronous options Gather input Make available after

6.3.5. Encourage breaks

6.4. Time of day to pitch/sell an idea?

6.4.1. People have 'default decisions'

6.4.2. When most likely to overcome default?

6.4.3. Think of Israel Judge study Early in the day After breaks

6.4.4. Think of sequence How many others pitching... Few competitors Go first Lots of competitors Go last

6.4.5. Does not create certainty, but tilts odds...

6.5. Organisations working this way?

6.5.1. Handwashing in hospitals Creating breaks/social breaks Michigan Medical Centre Taking a time out "Vigilance break" Checklists to enhance Doing work to correct

6.5.2. Some accidentally Flexible working

6.5.3. Many are not

6.6. Best time for email marketing?

6.6.1. Use A/B testing

6.6.2. Specific to your list