Beyond patient engagment! Innovative Patient Engagement via Medical Cost Transperency MHI 538- ...

1. The patient

1.1. Pays

1.2. Decides

1.3. Benefits

1.4. Needs help

1.5. Transperency

1.6. Their life

2. Providers

2.1. Expertise

2.2. Wisdom

2.3. Their livelyhood

2.4. Trust

2.5. Education

2.6. calling

3. Hospital

3.1. Advanced Care

3.2. Specialized solutions

3.3. Specialized Care

3.4. Healthcare Rooms and facilities

4. Government

4.1. Cost Conrol

4.2. Visibility

4.3. Information

4.4. Oversight

5. Payer

5.1. Coverage

5.2. Saftey net

5.3. Intermediary

6. Employers

6.1. Benefits

6.2. Cost Reduction

6.3. Healthy workers

7. Doug Johnson

7.1. Knowledge is Power

7.1.1. Doug Johnson (VAT/DISC)

7.1.1.1. Who am I dealing with?

7.1.1.2. What are their personality traits?

7.1.1.3. What do they need from me?

7.1.1.4. How can I use my strengths to facilitate?

7.1.2. Quantum Leadership

7.1.2.1. Healthcare is in an age of Reform

7.1.2.1.1. Quantum Theory

7.1.2.1.2. Leading Change

7.1.2.1.3. Healthcare Leaders

7.1.2.2. Ten Complexity Principles for Leaders for Thriving in the Quantum Age

7.1.2.2.1. Value is now Centerpiece of Service Delivery

7.1.2.2.2. Simple Systems Aggregate

7.1.2.2.3. Error is essential to success

7.1.2.3. Evidentiary Leadership

7.1.2.3.1. Demand without Accountability

7.1.2.3.2. Connectivity and Interdependence

7.1.2.4. Innovationas a Way of Life

7.1.2.4.1. Decisional Structures

7.1.2.4.2. Locus of Control

7.1.2.5. Innovative Leadership

7.1.2.5.1. Innovation and the Quantum Leader

7.1.2.5.2. Innovation Leadership is Not...

7.1.2.5.3. Reconize the value of the anomoly

7.1.2.6. Leadership and Normative Conflict

7.1.2.6.1. Growth and Transformation

7.1.2.6.2. Avoiding Unnecessary Conflict

7.1.2.6.3. Team-Based Conflict Issues

7.1.2.6.4. Give the parties a voice

7.1.2.6.5. Antagonism

7.1.2.7. Leading Constant Movement

7.1.2.7.1. Early Warning

7.1.2.7.2. Adaptive Capacity and Change

7.1.3. The Ten faces of innovation

7.1.3.1. Learning Personas

7.1.3.1.1. Anthropologist

7.1.3.1.2. Experimenter

7.1.3.1.3. Cross-Pollinator

7.1.3.2. Organizing Personas

7.1.3.2.1. Hurdler

7.1.3.2.2. Collaborator

7.1.3.2.3. Director

7.1.3.3. Building Personas

7.1.3.3.1. Experience

7.1.3.3.2. Set Designer

7.1.3.3.3. Caregiver

7.1.3.3.4. Storyteller

7.2. Action Plan Patient Engagement via cost transperency

7.2.1. 1. Focus

7.2.2. 2. Innovation idea

7.2.3. 3. Innovative motivation

7.2.3.1. Value Based Medicine

7.2.3.2. Larger Patient out-of-pocket costs

7.2.3.3. New Patient Expectation of Service

7.2.3.4. Lower Employer Cost

7.2.3.5. Governmental Mandate Lower Cost Better Quality

7.2.4. 4. Innovative technology

7.2.4.1. Integration of Accounting System and Billing platform

7.2.4.2. Transparent Cost Information for Patient via Portal, or Mobile Device

7.2.5. 5. Track Results

7.2.5.1. Survey

7.2.5.2. Increased Market Share

7.2.5.3. Increased Referrals

7.2.5.4. Partner Inquiry

7.3. Keys to Success

7.3.1. Purpose

7.3.1.1. Organizational Integrity

7.3.2. Trust

7.3.2.1. Vulnerability

7.3.2.2. Transperency

7.3.3. Tenacity

7.3.3.1. This is not going to be easy

7.3.3.2. Overcome Business as Usual

7.3.3.3. Someone will have to be first