Types of business letters

1. The Letter of Complaint

1.1. Is sent by the customer

1.2. Contains the complaint to goods (terrible quality, shortage something, the wrong size or color)

1.3. Уou relay this information in a professional and ethical manner to the person you have the problem with

2. The Letter of Apology

2.1. It is a reply to the letter of complaint.

2.2. It has to be polite and sincere

2.3. It is necessary to be ready to take the responsibility

3. The Enquiry (Inquiry) Letter

3.1. You send when you wish to have some information on a product or its sale

3.2. It has to be positive and confident in tone

3.3. It has to be brief and to the point, yet clear, complete and correct

4. The Quotation Letter

4.1. It is reply to the enquiry

4.2. Contains the required catalogs, price lists, brochures

4.3. Is short