Ezzah's Job Scope

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Ezzah's Job Scope by Mind Map: Ezzah's Job Scope

1. a) Checking Email

1.1. 1. Email from TM.

1.2. 2. Settle the complaint issue

1.3. 3. Check & send problem case issue

1.4. 4. Checked & reply inquiries email from age

2. d) Handling New Intern

2.1. 1. Basic starter

2.1.1. 1. Open email

2.1.2. 2. Reply email

2.1.3. 3. Update/Key in report

2.2. 2. Teach & monitoring processing order

2.3. 3. Check intern's report

3. c) Checking Processing Case

3.1. 1. Checking all processing case status

3.1.1. 1. Check installation & reason

3.1.2. 2. Call customer

3.1.3. 3. Email agent

4. b) Processing Order

4.1. 1. Check new order

4.1.1. 1. Process

4.1.2. 2. Send email to agent/TM(problem case)

4.1.3. 3. Update Osss Portal & report

5. e) Key In CronJob

5.1. 1. Key in Cronjob

5.1.1. 1. Afbcp

5.1.2. 2. Unit missing

5.1.3. 3. Street missing

5.1.4. 4. Block missing

5.1.5. 5. Floor missing