Scenario Total Cost of Ownership

1. Costs

1.1. Recurring

1.1.1. SaaS Vendor Components

1.1.1.1. Microsoft

1.1.1.2. Google

1.1.1.3. Other Software

1.1.2. Support

1.1.2.1. Support Contracts

1.1.2.2. Run Support

1.1.2.2.1. External Run Support

1.1.2.2.2. End User Support

1.1.2.2.3. Data Center Support

1.1.3. Incremental Utilization

1.1.3.1. Video Conferencing

1.1.3.2. Cloud Storage

1.1.4. OCM - Ongoing

1.1.4.1. Administration

1.2. Transformational

1.2.1. OCM

1.2.1.1. Training

1.2.1.2. Communications

1.2.1.3. Professional Services

1.2.2. Migration

1.2.2.1. File Conversion/Migration

1.2.2.2. Application Rebuilding

1.2.2.3. Software Implementation

1.2.3. Hardware

1.2.3.1. Meeting Room Infrastructure

1.2.3.2. Server Infrastructure

1.2.3.3. Telephony