Improved Support System

1. Personel

1.1. Created dedicated support positions

1.2. redistribute workload

2. Automation

2.1. Create a system that is working for us rather than with us

2.2. Establish reminder system for tickets that stay in the system without an update

3. Analytics of ticket data

3.1. Give a better understanding of the tickets that we are reciving

3.2. Establish ticket trends

3.3. Create visual for current ticket tag numbers and resolution time.