Trouble ticket app

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Trouble ticket app by Mind Map: Trouble ticket app

1. Reporting tools

1.1. By phone number

1.2. By datetime

1.3. By status

1.4. By type

2. New ticket request

2.1. Customer send keyword

2.2. Sire user manually create

3. Api for external request

3.1. Create new ticket

3.2. Update ticket status

3.3. Get list tickets filter by filter by criteria

4. Simple template

4.1. Auto response with define screnario

4.2. Edit mesages

4.3. Must have a keyword

5. Notification

5.1. by SMS

5.2. by Email

5.3. for specific ticket

5.4. by call API to other system

6. Common ticket status

6.1. Open

6.2. On hold

6.3. Closed

6.4. In progress

7. Ticket History log

7.1. List actions - update status, add comment

7.2. List log work

7.3. List comments

8. Ticket

8.1. Name

8.2. Ticket No

8.3. ETA

8.4. Status

8.5. Phone number

8.6. Type

8.7. Priority

8.8. Comments

8.9. Created date

8.10. Updated date

8.11. Logwork for ticket

8.12. Manage watchers

9. Manage Ticket type