1. INTERACTION DESIGN

1. 7. GATHERING DATA

1.1. Five key issues

1.2. Data recording

1.3. Interviews

1.4. Questionnaires

2. 5. EMOTIONAL INTERACTION

2.1. Emotions and the user experience

2.2. Emotional interaction

2.3. Expressive interfaces

2.4. Detecting emotions and emotional technology

3. 4. SOCIAL INTERACTION

3.1. Being social

3.2. Telepresence

3.3. Remote conversations

3.4. F2F coordinating mechanisms

4. 6. INTERFACES

4.1. Command-based

4.2. WIMP and GUI

4.3. Multimedia

4.4. Information visualization and dashboards

5. 8. DATA ANALYSIS, INTERPRETATION, AND PRESENTATION

5.1. Quantitative and qualitative

5.2. Tools to support data analysis

5.3. Grounded Theory

5.4. Distributed Cognition

6. 2. UNDERSTANDING AND CONCEPTUALIZING INTERACTION DESIGN

6.1. Understanding the problem space

6.2. Benefits of conceptualising

6.3. Interface metaphors

6.4. A framework for analysing the problem space

7. 3. COGNITIVE ASPECTS

7.1. Cognitive processes

7.2. Design implications

7.3. Memory

7.4. Reading, speaking, and listening

8. 9. THE PROCESS OF INTERACTION DESIGN

8.1. Importance of involving users

8.2. Four basic activities in Interaction Design

8.3. How to generate alternatives

8.4. How to integrate interaction design in other models

9. 10. ESTABLISHING REQUIREMENTS

9.1. Establishing requirements

9.2. Personas

9.3. Data gathering for requirements

9.4. Task analysis

10. 11. DESIGN, PROTOTYPING AND CONSTRUCTION

10.1. Prototyping

10.2. Storyboards

10.3. Conceptual design

10.4. Considering interaction and interface types

11. 12. INTERACTION DESIGN IN PRACTICE

11.1. Agile development

11.2. User research

11.3. Documentation

11.4. Design Patterns