Project Outcome: A Staff-Led Initiative

1. big picture

1.1. Example: By the end of 2019 we will have collected concrete data to use to apply for grants for a mobile technology lab.

2. short term

2.1. Example: We will administer 6 surveys in the next two months to measure at least two areas of change.

2.2. Example: At least one staff person per department/branch will sign up for Project Outcome and post in the peer discussion section.

3. First Steps

3.1. Become an expert

3.1.1. Build your vocabulary

3.1.2. Outcome measures

3.1.3. Project Outcome

3.2. Practice

3.2.1. Creating/administering surveys

3.2.2. Inputting data

3.2.3. Peer discussion

4. Common Barriers

4.1. Lack of management level championship

4.2. Competing priorities

4.3. Lack of staff capacity

4.4. Perceived lack of alignment between survey questions and library needs

4.5. Lack of knowledge

4.6. Lack of survey responses

5. Timeline

5.1. What to plan?

5.1.1. Look to the future

5.2. Where to jump in?

5.2.1. Look for opportunities

5.3. Be flexible

6. Groundwork

6.1. Bringing managers up to speed

6.1.1. Don't Assume Knowledge

6.1.2. Start with the basics

6.1.2.1. Webinar Wednesdays

6.1.2.2. Common vocabulary

6.1.3. Refreshers are good

6.2. Set goals

7. Why a Staff-Led Approach?

7.1. Buy-in for success

7.2. Who will be administering the surveys?

7.3. Who has the relationship?

8. One Year Later...Even More Lessons Learned

8.1. Staff led is important, manager led is crucial

8.2. Don't underestimate the open ended question

8.3. People forget about the goals!

8.4. One person can't do it all (unless that's all you do)

8.5. Change doesn't happen overnight

9. Engagement

9.1. Discussion

9.2. Idea sharing

9.3. Training

10. Staff Buy-In

10.1. Set yourself up for success

10.2. Form a task force

10.2.1. Staff only

10.3. Choose the right people

11. Feedback/Feedforward

11.1. The cycle of improvement

11.2. Staff apprehension

11.3. It starts at the top

12. Communication Plan

12.1. Microsoft Teams/Slack/Basecamp

12.2. Keep everyone informed

12.2.1. Progress

12.2.2. Expectations

12.2.3. Training

13. Lessons Learned

13.1. Assume no knowledge

13.2. It's all about the team

13.3. Encourage the staff bond

14. Resources

14.1. Project Outcome

14.1.1. Resources

14.1.1.1. Terminology List

14.1.1.2. Project Outcome 101

14.1.1.3. On-Demand Webinars

14.1.1.4. Successful Implementation

14.1.1.5. Case Studies

14.2. https:/ripl.lrs.org

14.2.1. Webinars

14.2.1.1. Buy-In Not Opt Out: Creating a Culture for Staff Driven Metrics

14.2.1.2. Lean Six Sigma: What's in It for You?

14.2.2. Forums