Online Mind Mapping and Brainstorming

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Report Processes by Mind Map: Report Processes
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Report Processes

1: Gathering Process

Calls (when recording is in place)

Livechat

Email responses

2: Creating Report from Gathered information

volume load

overall quality

Areas for performance improvement

Gerard's submitted evaluation of team member (state of member)

3: Evaluate

Overall Grade-A, B, C, D, F (with checks and minuses)

What can employee expect if performance improves. What can employee expect if performance declines

Does support need to start looking for new recruits for eventual replacement?