1. Notifications
1.1. CLIENT: Beatriz Oliva
1.1.1. Email All Clients
1.1.2. Add Notification on Website
1.2. INT: Elizabeth Acosta
1.2.1. All Staff Email
1.3. OP: Waqas Khatri
1.3.1. Notify ICON Bank
1.4. TECH: Johnathan Tran
1.4.1. IT Consultants
1.4.2. System Consultants
2. Overview
2.1. Notifications: Team Leads
2.2. Text Notifications/Call Tree
2.3. Houston Office Closed
2.4. All Offices Closed
3. Text Notification
3.1. 7:00PM: DR Prep Alert
3.1.1. Charge: Laptop, Cellphone, Battery Backup
3.1.2. Phone: Prepare to forward calls
3.1.3. Laptop: Remote to Computer or DR Server
3.2. 6:00 AM: Office Status
3.2.1. Office Open
3.2.2. (HOU) Power DR
3.2.2.1. Ex: Roads Flooded but HQ has Power
3.2.2.2. Remote into office computer
3.2.3. (HOU) No Power DR
3.2.3.1. Ex: Power grid is down for Houston office
3.2.3.2. Remote into DR Server
3.2.4. [Initiate Call Tree]
4. Houston Office Closed
4.1. Call Routing
4.1.1. Tier1: Katie & Sarah
4.1.2. Tier 2: Remote Office Employees
4.1.3. Tier 3: Office Managers
4.2. Resources
4.2.1. IT: Johnathan, Syed, Delles
4.2.2. AP: Krystal McKey
4.2.3. AR: Matthew, Yuri
4.2.4. AUD: Trinity, Adria, and Brittani
4.2.5. TRANSACTIONS
4.2.5.1. NOTES: Logan & Alex
4.2.5.2. PE: Grant & Penny
4.2.5.3. RE: Michael
4.2.6. MKT: Remote Marketing Employees
5. Offices Closed
5.1. Call Routing
5.1.1. [No Routing]
5.1.2. Greeting Added: Offices Closed
5.2. Resources
5.2.1. IT: Johnathan, Syed, Delles
5.2.2. TRAN: Krystal & Alex
5.2.3. AP: Krystal McKey
5.2.4. AR: Yuri
5.2.5. AUD: Brittani
5.2.6. MKT: AMH, Ingrid & Rebecca