1. 5. Lockton Observations
1.1. My Visits
1.1.1. 9 Offices
1.1.2. 761 People (Check?)
1.1.3. AAs, AMs, AEs, UM, Sr.s, Secretaries, Producers (all sizes), IT, Finance, HR, Legal, Practice Groups, etc....Talked to Everyone
1.1.3.1. 4. Story about My experience with home building
1.1.3.1.1. I promised we would her whatever
1.1.3.1.2. Created an RFP
1.1.3.1.3. 2 responses
1.1.3.1.4. This is the new experience...the client experience
1.2. Efficiency
1.2.1. Think about Scale within the Center - talk about Center Assessment
1.3. Key Observations
1.3.1. Show SWOT Analysis
1.3.1.1. Strengths
1.3.1.2. Weaknesses
1.3.1.3. Opportunities
1.3.1.4. Threats
1.3.2. Where we need to Focus!
1.3.2.1. While there are great pockets - we need more coordination on Analytics -- more importantly insight
1.3.2.1.1. Produce a long term data vision strategy tailored around the future of Lockton
1.3.3. Key Guidelines as we think about moving forward
1.3.3.1. Stubborn about the vision
1.3.3.2. Flexible on the Details
1.3.3.3. Show Day 1 & Day 2 Video of Amazon
1.3.3.4. Be willing to take Risks
1.3.3.4.1. Model T of Ford (Took A-S to get it)
1.3.3.4.2. Fire Phone turned into Kindle
1.3.3.4.3. Netflix taking a big hit against earnings
1.3.3.4.4. Uber to scale down earnings to try new market
1.3.3.4.5. Chase to give away trading
1.3.3.4.6. What has come from the ARMR failure?
1.3.4. How to take ourselves out of business?
1.3.4.1. Dedication and focus
1.4. The competition
1.4.1. Examples of AON Sohia
1.4.2. USI
1.4.3. Marsh
1.5. Financials Observations
1.5.1. Company has grown amazingly well
1.5.2. Financials are not what you think they are...
1.5.2.1. Split trend line is down
1.5.2.2. People Costs are up
1.5.2.3. If we removed contigent commissions...we are screwed..
1.5.2.4. Contigent Commissions are playing a large portion
1.6. Robotics
2. 6. My ask of you
2.1. You are not only producers - but you are all Business Leaders
2.1.1. Need to navigate ourselves through this transition...
2.1.2. The phases are very clear
2.1.2.1. Denial
2.1.2.2. Anger
2.1.2.3. Bargaining
2.1.2.4. Depression
2.1.2.5. Acceptance
2.1.3. Valley of Despair
2.1.4. We need to pick a path
2.1.4.1. Volume
2.1.4.2. Niche
2.1.4.3. Extra Services
2.2. What if we get this right?
2.2.1. Whether through the storms
2.2.2. Bring together Lockton --- Individual Focus...Collective Strength!
2.2.3. Keep Innovating - bringing our clients and associates the best experiences possible
2.2.4. We will keep winning! BiG!
2.2.5. Let's lead...not only as producers, but BUSINESS LEADERS!
3. 4. Layers of Technology
3.1. 1st Generation
3.1.1. Social
3.1.2. Mobile
3.1.3. Big Data
3.1.4. Cloud
3.2. 2nd Generation
3.2.1. Artificial Intelligence
3.2.2. Block Chain
3.2.3. Internet of Things
3.2.4. Machine Learning
3.2.5. Digital Manufacturing
3.2.5.1. Amazon Patent on delivery with 3d Printing on the way to the destination
3.3. Market Cap
3.3.1. New companies by market cap
3.3.2. It has not even started yet with China and india are stepping behind with the new silk road (Alibaba, tencent, baidu)
3.3.3. Companies need to be able to pivot amazingly quickly....Visual of S&P 500 Longevity
3.4. Transformation vs. Disruption
3.4.1. Transformation is a controlled environment
3.4.2. Disruption is pushing the edge
3.4.3. Tell Story about Uber Driver - play in background - NO SOUND
3.4.3.1. Guys job was to do nothing
3.4.3.1.1. hired to make people in backseat uncomfortable
3.4.3.1.2. Got into a stick situation - adjusts accoridngly
3.4.3.1.3. After studying, algorighim would've gotten him out of trouble...
3.4.3.1.4. He was fired!
3.4.3.1.5. Think about a world where self driving trucks are driving around with self driving cars on the back
3.5. Not all is tech is good
3.5.1. Images
3.5.1.1. Dogs and Muffins
3.5.1.2. Dogs & Bagels
3.5.2. Deutsche Bank CEO
3.5.2.1. Visual of CEO telling all employees are to be replaced by Robot
3.5.3. Story of Facebook Sign
3.5.3.1. Front of Sign and Back of Sign
3.5.3.2. LIttle Red Book - we must kill ourselves before they do
3.6. New Normal
3.6.1. There are 4 Certainties at this point
3.6.1.1. 1 - Volatility
3.6.1.2. 2 - Uncertainty
3.6.1.3. 3 - Complexity
3.6.1.4. 4 - Ambiguity
3.6.2. These four items make Lockton in an amazing situation to compete in the future
3.6.3. We need to advise our clients much differently
3.6.3.1. What do Social Media and Workers Comp have in common?
3.6.3.1.1. Talk about Yelp & Glassdoor data
3.6.3.2. How does Commercial Auto and Financial Welness have in common?
3.6.3.2.1. 401k loans are an indicator to higher commercial auto rates
3.6.3.3. How do buying patterns influence health data?
3.6.3.3.1. Tell story of Target buying pattern
3.6.3.4. Video of Lemonade and what companies are posting about our general industries
3.6.3.5. Story around Safesite and how company is attempting to take over critical risk
3.6.4. Lemonade Video
4. 1. Opening
4.1. Ad for horse sales man fighting cars
4.2. Picture of NYC with cars, horses, trains, etc.
4.3. Picture of Bridget Driscoll
4.3.1. 1st Human killed by a car in 1896
4.3.2. Cars didn't stop
5. 2. Computers are still 'newer' and similar to where cars are back in the early 1900
5.1. Video of Coffee Computer
5.2. Video of Betty coming back to work after 20 years
6. 3. Pictures & Stories
6.1. Ancient Blackberry Device
6.1.1. Steve Ballmer saying the iPhone Won't work
6.1.2. It's just amazing this happened
6.2. Very First Tweet - only 12 years ago
6.3. Oxygen Masks Selfie - how stupid is this
6.4. Hillary Clinton selfie
6.5. Amazon Christmas Card
6.5.1. Story of my nephew deleting e-mails
6.6. Cats Picture
6.6.1. Where in the world are cats
6.6.2. Sold the capability for $15M
6.7. Bill Gates Quote
6.7.1. He was laughed at the e-mail quote
6.7.2. Only reason is your personal assistant or your extremely wealthy
6.7.3. Microsoft reported they're seeing a lot of new folks that don't have e-mail