Security Model - Updated WBS

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Security Model - Updated WBS by Mind Map: Security Model - Updated WBS

1. Technology

1.1. Security Model

1.1.1. Create New Business Units

1.1.2. Parent / Map Existing Teams to New BU

1.1.3. Create New Entities

1.1.4. Create New Fields

1.1.5. Map Entities, BU's and fields

1.1.6. Create New Routing Rules

1.1.7. Create New Teams / Queues

1.1.7.1. Sexual Harm

1.1.7.2. Student Complaints

1.1.7.3. Student Progression

1.1.8. Migration

1.1.8.1. Re-parent Existing Users

1.1.9. Permissions

1.1.9.1. Modify Existing Flinders Base Role --> Parent: Child Business Unit

1.1.9.2. Implement Access Teams

1.1.9.3. Create Confidential Case Permission Set / Roles

1.1.9.4. Field Level Security: For NEW Forms

1.1.9.5. Determine FAQ permissions

1.2. Portal

1.2.1. New Categories / Areas

1.2.1.1. ISSU

1.2.1.2. Counselling

1.2.1.3. Office of Indigenous Strategy and Engagement

1.2.1.4. Disablity

1.2.1.5. Student Complaint

1.2.1.6. Student Learning Centre

1.2.1.7. Transition Office

1.2.1.8. International Recruitment

1.2.2. New BU Forms

1.2.2.1. Student Formal Complaints

1.2.2.2. Sexual Harm

1.2.2.3. ISSU Meet and Greet form

1.2.3. New Templates

1.3. Testing

1.3.1. DEV

1.3.2. TEST

1.3.3. UAT

1.3.3.1. User Involvment

1.4. Auto reply templates - Per BU

1.5. CRM Internal

1.5.1. Update Existing Teams / US

1.5.1.1. Investigation into Teams / Queues

1.5.1.2. Reconfigure Teams / Queues

1.5.1.3. Review and Add Routing Rules

1.5.1.4. Reconfigure

2. People

2.1. Train New users on Case Management

3. Processes

3.1. **Retire Inboxes and Move to CRM Forms**

4. OUT of Scope

4.1. FAQs for NEW BU's

4.2. Wider Reporting Needs

4.3. Event Registrations

4.4. Resource Bookings

4.5. Migration of DOM Recruitment into 'Accounts'