Security Model - Updated WBS

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Security Model - Updated WBS by Mind Map: Security Model - Updated WBS

1. Technology

1.1. Security Model

1.1.1. Create New Business Units

1.1.2. Parent / Map Existing Teams to New BU

1.1.3. Create New Entities

1.1.4. Create New Fields

1.1.5. Map Entities, BU's and fields

1.1.6. Create New Routing Rules

1.1.7. Create New Teams / Queues Sexual Harm Student Complaints Student Progression

1.1.8. Migration Re-parent Existing Users

1.1.9. Permissions Modify Existing Flinders Base Role --> Parent: Child Business Unit Implement Access Teams Create Confidential Case Permission Set / Roles Field Level Security: For NEW Forms Determine FAQ permissions

1.2. Portal

1.2.1. New Categories / Areas ISSU Counselling Office of Indigenous Strategy and Engagement Disablity Student Complaint Student Learning Centre Transition Office International Recruitment

1.2.2. New BU Forms Student Formal Complaints Sexual Harm ISSU Meet and Greet form

1.2.3. New Templates

1.3. Testing

1.3.1. DEV

1.3.2. TEST

1.3.3. UAT User Involvment

1.4. Auto reply templates - Per BU

1.5. CRM Internal

1.5.1. Update Existing Teams / US Investigation into Teams / Queues Reconfigure Teams / Queues Review and Add Routing Rules Reconfigure

2. People

2.1. Train New users on Case Management

3. Processes

3.1. **Retire Inboxes and Move to CRM Forms**

4. OUT of Scope

4.1. FAQs for NEW BU's

4.2. Wider Reporting Needs

4.3. Event Registrations

4.4. Resource Bookings

4.5. Migration of DOM Recruitment into 'Accounts'