1. Vision for Change
1.1. Client focused
1.1.1. Bottom-up approach
1.1.2. Capacity Building
1.2. Relationships
1.2.1. Build meaningful client worker relationships
1.2.1.1. Rapport
1.2.1.2. Doing what you say you will
1.2.1.3. Trust
1.2.1.4. Person-centred
1.2.1.5. Follow up
1.2.2. Inter-agency collaboration
1.2.2.1. Respect
1.2.2.2. Networking
1.2.2.3. Coordination
1.2.2.4. Cooperation
1.3. Policies and procedures
1.3.1. Advocacy
1.3.1.1. Systems
1.3.1.2. Client
1.3.1.3. Communities
1.3.2. Social Change
1.3.2.1. Community based practice
1.3.3. Feedback and Evidence
1.3.3.1. From clients
1.3.3.2. Other Agencies
1.4. International perspective
1.4.1. Inter-country collaboration
1.4.2. Global perspective on complex issues
1.4.3. Universal Declaration of Human Rights
1.4.4. Cultural appropriation
2. Theories
2.1. Complexity Theory
2.1.1. Systems Theory
2.1.2. Social Conflict Theory
2.2. Critical Theory
2.2.1. Anti-oppressive
2.2.2. Feminist Theory
2.2.3. Conflict Theory
2.3. Approaches to Practice
2.3.1. Task-focused
2.3.2. Person-centred
2.3.3. Recovery model
3. Values
3.1. Social Justice
3.1.1. Bottom-up approach
3.1.2. Collaboration
3.1.3. Challenge oppression
3.2. Respect
3.2.1. Dignity and worth
3.2.2. Unconditional positive regard
3.3. Self-awareness
3.3.1. Valuing diversity
3.3.2. Self-care
3.3.3. Cultural influence
3.3.4. Personal Experience