2019 training map
by Alex Vyncke
1. Customer program
1.1. Internal support
1.2. Field support
2. Contact center program
3. Sales & sales support program
4. Problem Solving Basics
4.1. Advanced Problem solving
4.1.1. K&T problem solving and decision making
5. Upgrade programs
5.1. Connectivity
5.2. Software skills
6. Profile selection and intake tests
6.1. Generic Introduction week
6.1.1. SOCX
6.1.1.1. Follow teammate
6.1.1.2. Follow contact center
6.1.1.3. Follow grandfather
6.1.1.4. Follow field technician
6.1.1.5. Follow Cooking club
6.1.2. Soft skills
6.1.2.1. Fabric care introduction
6.1.2.1.1. Fabric care basics
6.1.2.2. Food preparation intro
6.1.2.2.1. Accessory range intro
6.1.2.3. Dish care introduction
6.1.2.3.1. Dish care basics
6.1.2.4. Air care introduction
6.1.2.4.1. Air care basics
6.1.2.5. Home care introduction
6.1.2.5.1. Home care Basics
6.1.2.6. Food preservation introduction
6.1.2.6.1. Food preservation basics