1. 4 Pillars
1.1. User Interface Requirements
1.2. Guidelines Documents & Process
1.3. User-Interface Software Tools
1.4. Expert Reviews & Usability Testing
2. Participatory Design
2.1. Involving users in designing
2.2. Users are 1st class members in design process
2.3. Users are considered subject matter experts
2.4. Iterative process
3. Prototyping
3.1. Why?
3.1.1. Envisage designs
3.1.2. identify conceptual mismatch between designer and user
3.1.3. Lack of ability to imagine the ramifications of design decisions
3.1.4. Users are unable to comment on technical design documents
3.1.5. Provides concrete representation of the proposed design
3.1.6. Get faster feedback on the design
3.1.7. Experiment with alternative designs
3.1.8. Fix problems before code is written
3.1.9. Keep the design centered on the user
3.1.10. Easier to change or throw away
3.2. What?
3.2.1. Screen Sketches
3.2.2. Storyboard
3.2.3. Powerpoint Slideshow
3.2.4. Video Simulation of the system
3.2.5. Cardboard mock-up
3.2.6. Software with limited functionality
4. Involving the Users
4.1. Talk
4.2. Contextual Interviews + Site Visits
4.3. Explain Designs
4.4. Important to have visuals or demos
5. Ethnographic Observation
5.1. Observing users in their natural environment
5.2. Preparation
5.3. Field Study
5.4. Analysis
5.5. Reporting
6. Evaluation
6.1. Expert Review
6.1.1. Heuristic Evaluation
6.1.2. Guidelines Review
6.1.3. Consistency Inspection
6.1.4. Cognitive Walkthrough
6.1.5. Formal Usability Inspection