ORGANIZATION DEVELOPMENT IN RESORT HOTEL MANAGEMENT

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ORGANIZATION DEVELOPMENT IN RESORT HOTEL MANAGEMENT by Mind Map: ORGANIZATION DEVELOPMENT IN RESORT HOTEL MANAGEMENT

1. Manager's main problem

1.1. Frustrations at being unable to find qualified, lower-level supervisors

1.2. Employees poor attitudes towards their job and hotel

2. Manager's view

2.1. Before introduced OD : managers think that OD is inappropriate for the organization

2.1.1. After introduced OD : 70% of the managers think differently because they seem to think that OD makes their organization more effective

3. Purpose

3.1. Improve trust

3.1.1. To increase the incidence of confrontation of organizational problems

3.2. To increase sense of responsibility of the individual

3.2.1. To increase the level of personal interest towards the job

4. Problems posed to the managers

4.1. Changing procedures and structure

4.1.1. Goal clarity and employee commitment to goals

4.2. Timeliness and quality of decisions

4.2.1. Poor performance due to dull jobs

4.3. Sense of trust among employees

4.3.1. Conflict between people and between departments

4.4. Limits to delegation

4.4.1. Change in the hotel industry

5. Discussion

5.1. Business is a good for these resort hotels

5.1.1. The hotels are geographically isolated

5.2. The hotels are geographically isolated

5.2.1. Meetings are widely used in managing the hotels

5.3. Cultural and racial issues influence the management style

6. Problem sensing

6.1. Managers maintained first-hand knowledge

6.2. Report of the day's activities must be informed in the beginning of the day

6.3. Managers know all the hotels disturbers to the hotel's performance

6.4. Managers make regularly scheduled meetings

6.5. Making sure all of the employees acknowledge the problems

6.6. Managers acknowledge the hotel's operation