IT Business & Society

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IT Business & Society by Mind Map: IT Business & Society

1. Infrastructure

1.1. Equipment

1.1.1. Computer = Input + Output + Feedback

1.1.2. Software Operating System Microsoft Windows Apple Mac Linux

1.1.3. Hardware Biade Server Unit = U Cost = US$3000 Speed test Medium = Satellaite

2. EC & EB

2.1. EB = Electronic business

2.1.1. buy-side and sell-side e-commerce

2.1.2. Categories Collaboration Customer Service Customization Streamlining Management Cutting Edge

2.1.3. Examples Cisco (financial management) Nike (product design) Jet Blue Airlines (customer service & ticketing) Dell Computer

2.2. EC = Electronic commerce

2.2.1. sub-set of e-business

2.2.2. Key Business Drivers Internet Information Collaboration Agility Speed Service

2.2.3. Types of EC Customer-to-Customer (C2C) Business-to-Customer (B2C) Business-to-Business (B2B) Government-to-Business (G2B) Government-to-Citizens (G2C)

2.2.4. Examples Retailing and Marketing Entertainment and Travel Education and Learning

2.2.5. Basic E-Commerce Strategies Reach Richness Affiliation

2.3. Ways to Improve E-Commerce Operations

2.3.1. Technology (hardware and software)

2.3.2. Business Process Reengineering

2.3.3. Agile production (mass customization)

2.3.4. Just-in-time system