World Economic Forum 10 TOP SKILLSETS

1. Negotiation

1.1. WSQ Participate in Negotiations powered by Wiley

1.2. WSQ Articulate & Discuss Ideas powered by Wiley

1.3. WSQ Conduct Presentation to Senior Management powered by Wiley

2. Coordinating with Others

2.1. WSQ Develop Self powered by JM [L.3]

2.2. WSQ Facilitate Effective Communication and Engagement [L.3]

2.3. WSQ Articulate & Discuss Ideas powered by Wiley [L.4]

2.4. Project Management skills & tools

2.4.1. Project Management Certifications

2.4.2. WSQ Apply Project Management Skills

2.5. Use of Cloud Sharing tools

2.5.1. Office 365 & Sharepoint ; Microsoft Teams

3. Critical Thinking

3.1. WSQ Display Critical Thinking & Analytical Thinking Skills powered by Wiley

3.2. WSQ Articulate & Discuss Ideas powered by Wiley

4. Emotional Intelligence

4.1. WSQ Apply Emotional Competence to Manage Self

4.2. WSQ Work in a Diverse Service Environment [L.1]

4.3. WSQ Manage a Diverse Service Environment [L.3]

5. Complex Problem Solving

5.1. WSQ Apply Innovation in the Workplace (Manufacturing)

5.2. WSQ Demonstrate Initiative & Enterprising Behaviour

6. People Management

6.1. WSQ Encourage People powered by JM [L.3]

6.2. WSQ Cultivate Workplace Relationships powered by JM [L.4]

6.3. WSQ Build Team Relationships powered by JM [L.3]

6.4. Performance Management & Appraisal workshop

7. Service Orientation

7.1. WSQ Provide Go the Extra Mile [L.1]

7.2. WSQ Establish Relationships for Customer Confidence [L.3]

7.3. WSQ Respond to Service Challenges [L.1]

7.4. WSQ Contribute to Customer Service Over Various Platforms [L.1]

8. Cognitive Flexibility

8.1. WSQ Solve Problems & Make Decisions

9. Judgement & Decision Making

9.1. Technical Data Analytic skills with Excel / Qlik / Tableau

9.2. Data Visualisation Fundamentals

10. Creativity

10.1. Rapid Prototyping Abilities

10.1.1. Visual Communication Tools

10.1.1.1. Graphic Design & Illustration using Adobe Illustrator

10.1.1.2. Graphic Design & Illustration using Adobe Illustrator

10.1.2. Technical tools/skills

10.1.2.1. e.g. AutoCAD ; Additive Layer manufacturing (3D Printing)

10.2. Creativity / Design Thinking

10.2.1. WSQ Foster Service Innovation powered by ESSEC Business School [L.4]

10.2.2. WSQ Engage in Service Innovation Initiatives powered by ESSEC Business School [L.1]