1. Provision of Enabled Services
1.1. Website
1.1.1. Ensure it is regularly updated
1.1.2. Ensure no website downtime
1.1.3. Website uploading protocol
1.1.4. Last minute request
1.1.5. Website Security and Monitoring
1.2. Internet
1.2.1. Provision of fast internet (2GB Bandwidth + backup from Telcom)
1.2.2. Wired and Wireless Internet Services
1.2.3. Separate Vlans for Media Center and Secretariat
1.2.4. Cyber Rooms
1.2.4.1. Cyber area
1.2.4.2. Secretariat
1.2.4.3. ICT support services
1.2.4.4. Media Center
1.2.4.5. Core Organisation
1.2.4.6. Nairobi University
1.2.4.7. Intercontinental
1.2.4.8. Document Center
1.3. Computer and Laptop
1.3.1. Cyber area
1.3.2. Secretariat
1.3.3. ICT support services
1.3.4. Media Center
1.3.5. Core Organisation
1.3.6. Nairobi University
1.3.7. Intercontinental
1.3.8. Document Center
2. ICT Support Services
2.1. Setup and Configuration
2.1.1. Movement of Equipment
2.1.2. Installation of Software and Activation
2.1.3. Troubleshooting
2.2. ICT Help Desk
2.2.1. Cyber area
2.2.2. Secretariat Area
2.2.3. Accreditation Center
2.2.4. Media Center
2.2.5. Core Organisation
2.2.6. Nairobi University
2.2.7. Intercontinental
2.2.8. Document Center
3. Provision of ICT Equipment
3.1. Multi-functional Copier
3.2. Computer and Laptop
3.2.1. Cyber area
3.2.2. Secretariat
3.2.3. ICT support services
3.2.4. Media Center
3.2.5. Core Organisation
3.2.6. Nairobi University
3.2.7. Intercontinental
3.2.8. Document Center