EHR Entry into US Market
by Michael Glass
1. Support - Maintenance
1.1. Response & Escalation
1.2. Coverage
1.3. Support Model - Call, Email, On-site
2. Vendor Solutions
2.1. Meets Regulatory Requirements
2.2. Comparison to top EHR Vendor Offerings
2.3. Information Accessibillity
2.4. Model - Cloud, Hosted, etc.
2.5. Interoperability
2.6. Certifications
2.7. Features & Functionality
2.8. Strong Development
3. Users / Customers
3.1. Patients
3.2. Providers
3.3. Hospital Systems
4. Marketing
4.1. Events & Associations
4.2. Social Strategy
4.3. Collateral
4.4. Tools
4.5. Awareness Program
4.6. MarCom
5. Customer Technical
5.1. Training
5.2. Infrastructure
5.3. IT Support
5.4. Data Centers - D.R. & Continuity
5.5. Security
5.6. Applications Engineers
6. Financial -Pricing
6.1. Models & Modules
6.2. Negotiations
6.3. Market Factors
6.4. Size and Pricing Tolerance
6.5. Relationship - Strategy
7. Sales
7.1. Product Knowledge
7.2. Experience
7.3. Market Understanding
7.4. Customer Relationships
7.5. Geographic Coverage
7.6. Approach - Direct / Indirect
7.7. Compensation
8. Professional Services
8.1. Project Management & Consulting
8.2. System Customization
8.3. Integration / Interface Applications
8.4. Change Orders / Requirements
8.5. Training
8.6. Application Engineers