1. Salesforce Basics
1.1. Lead To Cash
1.1.1. Modality
1.1.2. Assessment
1.1.3. User Assignment
1.2. Profiles
1.2.1. Modality
1.2.2. Assessment
1.2.3. User Assignment
1.3. Tab Functions
1.3.1. Modality
1.3.2. Assessment
1.3.3. User Assignment
1.4. Chatter
1.4.1. Modality
1.4.2. Assessment
1.4.3. Modality
1.4.4. Assessment
1.4.5. User Assignment
1.5. Lightning Interface
1.5.1. Modality
1.5.2. Assessment
1.5.3. User Assignment
2. Service Management
2.1. Case Management
2.1.1. Modality
2.1.2. Assessment
2.1.3. User Assignment
2.2. Communities Management
2.2.1. Modality
2.2.2. Assessment
2.2.3. User Assignment
3. Dashboards & Reporting
3.1. Sales Report
3.1.1. Modality
3.1.2. Assessment
3.1.3. User Assignment
3.2. Fulfillment Reports
3.2.1. Modality
3.2.2. Assessment
3.2.3. User Assignment
3.3. Service Reports
3.3.1. Modality
3.3.2. Assessment
3.3.3. User Assignment
3.4. Billing Reports
3.4.1. Modality
3.4.2. Assessment
3.4.3. User Assignment
4. Chatter Community
4.1. Groups and Assignments
4.2. Collaboration
4.3. Polls
4.4. Ongoing Training Initiatives
4.5. Group Conversation Topics
5. Lead To Opportunity
5.1. Lead Management
5.1.1. Modality
5.1.2. Assessment
5.1.3. User Assignment
5.2. Account Management
5.2.1. Modality
5.2.2. Assessment
5.2.3. User Assignment
5.3. Contact Management
5.3.1. Modality
5.3.2. Assessment
5.3.3. User Assignment
5.4. New Business Management
5.4.1. Modality
5.4.2. Assessment
5.4.3. User Assignment
5.5. Renewal Mangement
5.5.1. Modality
5.5.2. Assessment
5.5.3. User Assignment
5.6. Forecast Management
5.6.1. Modality
5.6.2. User Assignment
6. Quote To Contract
6.1. Assessment
6.2. Product Catalogue
6.2.1. Modality
6.2.2. Assessment
6.2.3. User Assignment
6.3. Price & Quote Management
6.3.1. Modality
6.3.2. Assessment
6.3.3. User Assignment
6.4. Entitlement Management
6.4.1. Modality
6.4.2. Assessment
6.4.3. User Assignment
6.5. Agreement Management
6.5.1. Modality
6.5.2. Assessment
6.5.3. User Assignment
6.6. Document Generation
6.6.1. Modality
6.6.2. Assessment
6.6.3. User Assignment
7. Order To Cash
7.1. Order Management
7.1.1. Modality
7.1.2. Assessment
7.1.3. User Assignment
7.2. Order Amendments
7.2.1. Modality
7.2.2. Assessment
7.2.3. User Assignment
7.3. Subscription Management
7.3.1. Modality
7.3.2. Assessment
7.3.3. User Assignment
7.4. Creating Trials and Entitlements
7.4.1. Modality
7.4.2. Assessment
7.4.3. User Assignment
7.5. Fulfillment Management
7.5.1. Modality
7.5.2. Assessment
7.5.3. User Assignment
7.6. Billing Management
7.6.1. Modality
7.6.2. Assessment
7.6.3. User Assignment