Moortown Sport Centre

1. Location and facility problems

1.1. 2% of Moortown residents use centre

1.2. no contracts, no leases

1.3. advertising segment on radio

1.4. pool and basketball court are most popular

1.5. centre can't fit any new clubs

1.6. no booking procedure

1.7. can fit only 150 for catering

1.8. no handover procedure, no intranet

1.9. limited of space

2. Working and staff policies problems

2.1. limited opening times and service

2.2. double and/or missed bookings

2.3. five full-time staffs

2.4. staffing budget is 21% over

2.5. reception area is crowded

2.6. all bookings are done by hand

2.7. no regular staff meetings

3. Interested Topics

3.1. 27 casuals

3.1.1. bar/cafe

3.1.2. lifeguard

3.1.3. holiday program leaders

3.1.4. reception

3.2. peak times

3.2.1. 12 - 2 PM, 4-8 PM Mon. - Fri.

3.2.2. 8 AM - 2 PM Sat.

3.3. licensed

3.4. communication via central message book

3.5. seven clubs have long-standing agreements

3.6. new clients

3.6.1. word-of-mouth

3.6.2. notice board

3.6.3. reception desk

3.6.4. insructors

3.7. operates at 22% capacity non-peak time

3.8. 6 rooms for therapy treatments

3.9. receive 15% of all monies for rooms hired