Performance Evaluation

1. Performance measurement

1.1. Sources

1.1.1. Managers

1.1.2. Peers

1.1.3. Surbordinates

1.1.4. Self

1.1.5. Customers

1.2. Error

1.2.1. Similar to me error

1.2.2. Contrast error

1.2.3. Distributional error

2. Definition

2.1. Process

2.1.1. employee's activity

2.1.1.1. Contribution to organizational goals

2.2. 3 requirements

2.2.1. Desired activity ?

2.2.2. Occurence of activity ?

2.2.3. Feedback to meet expectation

3. Criteria for effectiveness

3.1. Fit with strategy

3.2. Validity

3.3. Reliability

3.4. Acceptability

3.5. Specific feedback

4. Methods

4.1. Comparative

4.2. Attribute

4.3. Behavior

4.4. Results

4.5. Quality

5. Main process

5.1. STEP 1 : Define performance outcomes for each division and departments

5.2. STEP 2 : Develop employee goals behaviors and actions to achieve outcomes

5.3. STEP 3 : Provide support on ongoing performance discussions

5.4. STEP 4 : Evalutate performance

5.5. STEP 5 : Identify improvements needed

5.6. STEP 6 : Provide consequences for performance results

6. Feedback

6.1. Steps

6.1.1. Scheduling

6.1.2. Preparing the content

6.1.3. Preparing the form

6.2. Methods

6.2.1. Active Listening

6.2.2. Emotional Intelligence

6.2.3. Assertiveness