My Top 10 Takeaways from COMM 292

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My Top 10 Takeaways from COMM 292 by Mind Map: My Top 10 Takeaways from COMM 292

1. Individual Level

1.1. Motivations

1.1.1. Needs Theory Maslow's Hierarchy of Needs Two-factor Theory

1.1.2. Motivators Extrinsic Monetary Incentives Intrinsic Recognition Complement

1.1.3. Expectancy Theory Focus Improving expectancy Improving instrumentality Improving valence Implementation Giving constructive feedback Celebrating success teammates achieved Properly reward teammates who well-contributed

1.1.4. Goal-setting Theory

1.2. Emotions

1.2.1. Expressed by verbal and non-verbal expression Verbal Non-verbal Facial Expression Gesture and Posture

1.2.2. Impacts Positive Critical to rational thinking Negative Employees Deviance

1.2.3. Emotional Labour Services sector Pretending one is in a specific emotion Causes emotional dissoance

1.2.4. Emotional Intelligence Ability to perceive emotions in self and others Understanding the meaning of emotions perceived Regulating emotions accordingly E.g. How to express anger without violating norms

1.3. Diversity

1.3.1. Types of Diversity Cultural Norms Habits Demographical Age Races Gender Behavioural Occupation Educational Level Social Class

1.3.2. Causes Globalization Advancement of Technology

1.3.3. Importance & Effects Necessary when dealing with inter-fields challenges Culturally-shaped viewpoints enhance comprehensiveness of solution Making sure the solution works in different scenario / countries and is able to attract target audiences

2. Group Level

2.1. 5 Stages of Group Development

2.1.1. The 5 Stages Forming Potential Conflicts Storming Potential Conflicts Norming Objectives Performing Adjourning

2.2. Team Building & Bonding

2.2.1. Team Bonding Objectives Build up mutual trust Enhance mutual-understanding Develop deeper relationship Implementation Informal gathering

2.2.2. Team Building Objectives Excite team spirit Drill teamwork skills Implementation Join team building campaign

2.3. Role Ambiguity

2.3.1. Causes Ineffective communication Silences Filtering Lack mutual-understanding Do not know other team members' strengths and weaknesses

2.3.2. Potential Risk Waste of resources Waste of human power Waste of time Intra-group argument

2.3.3. Solution Manage role expectation Responsibilities each role have to take Technical skills each role require Connections each role require Better allocate human resources and other resources

3. Organizational Level

3.1. Leadership Style

3.1.1. Importance Providing visionary goals Establishing visions, missions, values (VMV) Socializing and promoting VMV and organizational culture Coaching and mentoring

3.1.2. Inspirational Leadership & Transformational Leadership Motivating Providing recognition Rewarding Inspiring Helping subordinates to transcend their interest for the good of the organization Exert all potential of oneself and others Boost productivity for the organization

3.1.3. Becoming a leader Learning by observing, practicing and involving Acquiring self-leadership skills Mentoring Shadowing

3.2. Communication

3.2.1. Importance Allow employees voice their advice Sooth dissatisfaction Managers can implement internal adjustment according to employees' opinions

3.2.2. Multiple Obstacles Filtering Emotions Cultural barriers Language barriers

3.2.3. Fostering Effective Communication Choosing appropriate channels for communication Guarantee richness Communication should be ... Transparant Concise Accurate Rational

3.3. Decision Making

3.3.1. Importance Strongly and positively correlated to job performance Making wrong decision can cause huge losses

3.3.2. Multiple Obstacles Bounded Rationality Easily affected by emotions and moods Overconfidence bias Risk aversion Too low risk-taking level

3.3.3. Making Best Possible Decisions Individual Efficient High speed Less human power used Groupthink More complete information Enhanced quality of solution Increased diversity of views Creativity Must be ethical in practise Affected stakeholders' right must be respected

3.4. Organizational Culture

3.4.1. Vary depending on nature, missions,and visions of organization

3.4.2. Positive organizational culture Types Encouraging listening Welcoming Influence Boost productivity Reduce turnover rate Lower the overall cost Improve efficiency Enhance company’s identity Nurture sense of belonging Top management's role Being a role model Socializing culture Promoting culture