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COMM391 Section 103 Phase 5 by Mind Map: COMM391 Section 103 Phase 5
0.0 stars - 0 reviews range from 0 to 5

COMM391 Section 103 Phase 5

Keep track of moving orders, vehicles, and packages

cloud computing

provide current and relevant information to suppliers, and even customers, regarding availability of our products

inventory control: sharing points of sales with suppliers, which predicts future sales

Group 307 VanRealty

Adequate Privacy/ Security could be a concern for cloud computing. This should be looked into it if you decide to implement cloud computing. Also, when there is a system failure or disconnection to internet, it also means trouble to the company since data is not able to be retrieved.

CC (Cloud Computing)

Application

Group 310 - City Workforce

Good- I am really impressed by your analysis. Good work and keep it up!

Cloud Computing

Payroll Technology

Knowledge Management Software and Infrastructure

Recommendation Agent

Security Management and confirmation system

Mobile application

Group 309 - MoveIT

Adequate It is true that GPS system usually generates routes based on optimistic traffic condition. However, this problem can be solved by collecting traffic data and input the data back into the GPS system. With that, the system will now generate traffic routes based on the data.

ERP

GPS system

Wintac

DATS

KMS

Group 302

Weak I am not sure if Operational CRM can help you to track customer orders. Operational CRM helps you to store customer order data and other information, but should not be able to track orders. You need to consider other software to perform tracking service. And I would like to see the weakness(es) of cloud computing (For example, security).

CRM

CON: expensive; limitation for our company as we are a relativley small grocery store

Cloud computing

Group 301

Good- I really like you work. However, there is security concern in RFID tags. I would like to see that as weakness with explanation about it because security is an important topic in MIS.

RFID Tags

GPS Systems

Technology Requirements

Knowledge Management System

ERP System

Group 308 Good Foods

Good Your group analyze the use of technologies well. Well done and keep it up!

RFID Tags

Communications

E-Commerce

Enterprise Resource Planning

Forecast demand:

Group 316

Adequate Firstly, to clarify: CRM is NOT necessarily a technology, but rather a company-wide, customer-centric, business strategy. 3 key elements any CRM initiative has is people, processes and supporting technology.So without recommending a specific info technology, how then can you affectively asses the Strengths and Weaknesses of CRM itself? I did however, like your E-Commerce recommendation. If you could've elaborated more on your strengths and weaknesses that would've been great. Also, how can E-Commerce "attract a new market" and how does this even support your core business operations? I think there is a lot of potential here, you just need to show me you understand how this info tech can help you with your business. I really liked your GPS system and the ensuing analysis you've provided. This part was well done.

CRM

Ecommerce (website)

Cloud computing

Cellphones

GPS System

Group 317

Adequate Firstly,to clarify: CRM is NOT necessarily a technology, but rather a company-wide, customer-centric, business strategy. 3 key elements that any CRM initiative should include is people, processes and the supporting tech that will make this all possible. I like that you seem to have acknowledged this, and specified that a specific tech (e.g. Analytic CRM software suite) will need to be employed. I love the explanation you have given and that you have EXPLICITLY shown me how this info tech ( and the subsequent analytic tools you employ) will support your core business operations. Overall I like the info technologies you've recommend, but for some ( Cloud Computing) it seems as if you're throwing in the "entire kitchen sink." Remember, to show me explicitly how each technology will help supprt your CORE business operations. Some technologies seem like "nice to haves." Remember your financial resources will be constrained, and not all info technologies will give you the same return on investment. As such, be selective on the specific technologies you recommend, and make sure that you can derive real value from them.

Cloud Computing

Knowledge management system

Analytic CRM

Recommendation Agents

Group 318

Adequate+ to Good- I liked that you recommended a specific software that is tailored for the healthcare sector ( JonokeMed). I would have liked however if you had made the link a bit clearer in your strength's & weaknesses analysis as to how JonokeMed would support your core business operations. For HID Key Cards, tell me what supporting software/program will you need to actually gain the functionality you so describe? On its own, a key card is just that: a Key Card. Remember to tell me about the supporting HID Key Card Technology and ho wit can help your business. Overall, I liked the suite of operational technologies you've recommended, as well as your analysis ( e.g. strengths and weaknesses). Be weary however of just throwing in information tech's just for the sake of it. (e.g. the "entire kitchen sink"). Remember: show me explicitly how each technology will help supprt your CORE business operations. Some technologies that you've recommended seem like "nice to haves" ( written recognition) vs. essential to your CORE business operations. Remember your financial resources will be constrained, and not all info technologies will give you the same return on investment. As such, be selective and specific on the technologies you recommend.

Operational

Jonokemed

Group 315

Adequate - I'm a little surprised you recommended a RFID tag. Your justification fails to show me how this info tech will support your core business operation(s). It seems like you've just thrown "RFID tag" up on the mindmap with no real thought to it. What exactly is an "ID Card?" Tell me the INFORMATION TECHNOLOGY that it represents/supports. On it's own, it is just a Card that identifies someone. What machine(s) and systems are needed to support this ID Card? Where will the data be stored? What Analytics Tools will be employed to give meaning to the data stored on the core? How does this/will this support your core business operations? These are some questions you will need to consider. I did however like your wireless technology recommendation and that you've essentially highlighted its benefits : namely allowing you to share date, programs, and applications. This was great!

RFID tag

ID Card

Wireless Technology

Group 314

Good - Firstly, to clarify: CRM is NOT necessarily a technology, but rather a company-wide, customer-centric, business strategy. 3 key elements any CRM initiative has is people, processes and technology. I like that you seem to have acknowledged this, and specified that a specific "technology" (aka the SugarCRM software suite) for "Database Integration and Management" will need to be employed. I love the explanation you have given and how you have EXPLICITLY shown me how this info tech can support your core business operations. I also like the Financial Tools you've recommended- these seem like sound intelligence agents for VanReality. Just take your justifications one step further and tell me why for example it is important that your customer be able to see which "EFT's are effective" and how "minimzing risk in trades" will help with fulfilling your business strategy and operations.

Analytical CRM

Financial Tools

Group 320

Adequate to Adequate + I like the suite of information technologies you've recommended as well as for the most part your strengths and weakness. I can see you've put THOUGHT into what information technologies would best be suited, given the nature of your business operations. Please however make this link CLEAR and EXPLICIT to me. Show me how each technology you recommended SPECIFICALLY fulfills a core business operation (e.g. inventory management, product procurement etc). You've done this for "RFID Tags," where you've told me you want to "Track shipments in bulk so as to track expiration and inventory amounts". This is good! Now do this for the rest of your technologies. Overall a good job!

RFID Tags

Recommendation Agents

In-store computer terminals and smartphone app

E-Commerce

New node

Group 312

Adequate Firstly,to clarify: CRM is NOT necessarily a technology, but rather a company-wide, customer-centric, business strategy. 3 key elements that any CRM initiative has is people, processes and tech. So without recommending a specific info technology, how then can you affectively asses the Strengths and Weaknesses of CRM itself? Personally I'm surprised you didn't recommend a RFID (and/or GPS) as surely you would want to have the capability to track your moving trucks and/or precious cargo at any point in time. I did however, like the Customer Interface Management you've recommended and how you've showed how it will support your core business operations ( e.g. assist with "sheduling, staffing, payments...etc"). Now just go one step further and show me the strengths and weaknesses your foresee for it.

Customer Interface Management.

CRM

Group 311

Weak ++ Firstly, to clarify: CRM is NOT necessarily technology, but rather a company-wide, customer-centric, business strategy. 3 key elements that any CRM initiative should include is people, processes and the supporting tech that will make your business strategy possible. For GoodFoods, I'm surprised you did not reccomend E-Commerce or ERP. Furthermore, how is a points card in itself an information technology? A points card is just that: a card. Please show me what specific information TECHNOLOGY will support your core business operations. You've done a good job of this when you've said you would need a customer database. Your rationale here has been sound, although I would argue that a Database by itself is merely a storage place for data. It has no business intelligence and data analytic tools associated to it, unless of course you specifically specify them. Always ask yourself: How can the technology you've recommended be acted upon to support your core business operations. On a positive note, I did like your SFA and how you explained what role it would have to play in your organization. Please do this for your "Cloud Computing" recommendation as well. Tell me HOW having " all information in one database" will make your operations more "efficient."

CRM

Group 319

Adequate to Adequate + I really like the two info technologies you've recommended ( " ERP" and "Knowledge Content Management"). Take it one step further however, and tell me exactly how "Knowledge Management" decisions will be supported? Right now it sounds like you're using it as a database of sorts to find " information on our clients and work environments." Remember, Knowledge Managment is NOT a database. It merely provides you with information that should be acted upon to support your core business operations. Please make this clear to me. I Also liked your ERP recommendation and ensuing strengths & weakness. You may have left out one weakness/consideration however: security! Good job though!

ERP which it integrate our accounting hr sales and finance departments. it will allow all divisions across Canada to work with the same system .

KM (knowledge) and CM (content mgmt) For the knowledge mgmt part we will use it to assess expertise (and keep track of feedback from clients)

Identify a specific information technology for supporting your company's core business operations (not TPS, MIS, etc.). What are the strengths and weaknesses of this technology?

Group 305: VanRealty

Adequate- would like to see more explanations on the strengths and weaknesses. For example, why will realtor's cost decrease after implementing CRM?

CRM

Group 306 - City Workforce

Adequate Security could be a concern for Paypal payment (same as online credit card payment). Some security systems are expensive to maintain. However, it is an unavoidable expense to a company. Another weakness of Paypal would be customer may need to pay more because of the administration fee.

Payroll System (for our own employees)

integrated talent generation technology

Database/Data warehouse

security system

Paypal (to charge customers)

internal employee comunication system(i.e. sharepoint

Group 304

Adequate- It shows that your group understands the technologies. However, I would like to see further explanation. Also, websites have potential security problems and that should be a weakness.

Mobile E-commerce

Mobile CRM

Mobile Application

App accessible Customer Investment Database

Group 303: VanRealty

Adequate For the company website, I am wondering how much information you are going to put on the website because website does have potential security problems.

Main supporting technology: WEBSITE

Main supporting technology 2: MOBILE APPLICATION

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a

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