HELP DESK Solutions

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HELP DESK Solutions by Mind Map: HELP DESK Solutions

1. Wrike

1.1. Help Desk

1.1.1. Custom request forms

1.1.2. External viewing licenses

1.1.3. KPI analytics

1.1.4. Email to tasks

1.1.5. Time tracking

1.1.6. Autofill and default automation

1.1.7. Mobile app

1.2. Project Management

1.2.1. Gantt charts

1.2.2. Tasks

1.2.3. Canban boards

1.2.4. Integration capabilities

1.2.5. Custom dashboards

1.2.6. Calendars

1.2.7. Role based permissions

1.2.8. Live collaboration

1.2.9. 50GB storage

1.2.10. Company buy-in

2. FreshService

2.1. Help Desk

2.1.1. Knowledge Management

2.1.2. Self-Service Portal

2.1.3. Service Catalog

2.1.4. SLA Management

2.1.5. Automation

2.1.6. Collaboration

2.2. Asset Management

2.2.1. Inventory Management

2.2.2. Asset Auto-discovery

2.2.3. CMDB

2.2.4. Asset Lifecycle

2.2.5. Contract Management

2.3. Project Management

2.3.1. Gantt Charts

2.3.2. Task management

2.3.3. calendar view

2.3.4. Alerts

3. ONEDESK

3.1. Project Management

3.1.1. Canban Boards

3.1.2. Gantt Charts

3.1.3. Track tasks and issues together

3.1.4. Reporting

3.1.5. Discussions & team collaboration

3.1.6. Projects Planning

3.1.7. Share your projects

3.1.8. Assign tasks to teams & team members

3.1.9. Calendars

3.2. Help Desk

3.2.1. Time Tracking

3.2.2. Tickets

3.2.3. Customer web portal

3.2.4. Automate repetitive tasks

3.2.5. Mobile App

3.2.6. Feedback management

3.2.7. Integration using Zapier

4. Kayako

4.1. Help Desk

4.2. ??

4.3. ?

4.4. ????

5. Remote Desktop / Screen Sharing

5.1. Bomgar

5.2. Meraki

5.3. ManageEngine

5.4. MS Teams

5.5. TeamViewer