MSD

1. Service Management Office to be

1.1. Service Architecture and Development

1.1.1. Knowledge architect

1.1.2. Service solution analyst / Senior / Lead

1.1.3. Service Solution Architect

1.2. Service Assurance and Control

1.2.1. Internal Compliance manager + Quality Group Coordinator

1.2.2. SLM and contracts management

1.3. Service Automation

1.3.1. Automation Engineer

1.3.2. Automation architect

1.4. Organizational change management

1.4.1. Project managers

1.5. Communications manager

2. Service Management Office as is

2.1. SDD

2.1.1. Service solution analyst / Senior / Lead

2.1.2. Service solution architect

2.1.3. Project manager + Quality Group Coordinator

2.2. Service Automation architect

2.3. SQD

2.3.1. Internal Compliance Manager

2.3.2. Knowledge architect

2.3.3. Project manager

2.3.4. SLM

2.4. Communications manager

3. MSO

3.1. Problem manager

3.2. Operational domain

3.2.1. Shift 1

3.2.2. Shift 2

4. EASO

4.1. TAM

4.1.1. Technical coordinator

4.2. Operational domain

4.2.1. Shift 1

4.2.2. Shift 2

4.3. Project managers

5. “X”SO

5.1. Operational domain

5.1.1. Shift 1

5.1.2. Shift 2

5.2. Release manager

5.3. Change manager

5.4. Problem manager

5.5. Project manager

5.6. Operational SLM

6. Domains

7. Budget and Resource manager

8. Custom development lab

9. Project managers