E-Serve Corporate Services Strategy

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E-Serve Corporate Services Strategy by Mind Map: E-Serve Corporate Services Strategy

1. Mission

1.1. Digital Solutions and Services

1.1.1. Analysing and deeply understanding business processes, customer journeys - translate these into effective business products

1.1.2. Bringing dat-based business insight

1.1.3. Delivering Operational Value

1.1.4. Prioritise development effect to ensure effective alignment with the business

2. CIO's digital crosshair

2.1. Digital Products

2.2. Development

2.3. IT Corporate Services

2.4. User Land

3. E-Serve's Digital Product Strategy

3.1. Mature and Transform Service Delivery

3.1.1. What is service Delivery

3.2. Transform E-Serve

3.2.1. supporting Delivery Partner Vision

3.3. Embrace Data Analysis and Evidence our Performance

3.4. Transition perception of all CS Teams to Best in Class

3.4.1. What is the bench mark for best in class

3.5. Improve Value for Money and Return on Investment

3.6. Demonstrate strong project governance, establishing robust assurance

3.7. Embrace and align with wider Ofgem Services Strategy

4. Sound Principles

4.1. Reduce Technology Fragmentation and duplication

4.1.1. Convergence

4.1.2. Integration

4.1.3. Standardisation

4.1.4. Rationalisation

4.2. Customer Perspective

4.2.1. High levelof User Adoption

4.2.2. Satisfaction

4.2.3. Consistency

4.2.4. Interoperability

4.3. Total Cost of Ownership

4.4. Continuous Improvement

4.4.1. Agile

4.4.2. DevOps Concepts

4.5. Single version of the truth

4.5.1. avoid silos

4.5.2. accuracy and consistency of data

4.6. Demands for new Technology

4.6.1. Ones that fit our strategy

4.7. Foster innovation

4.8. Take into account changing demographics and consumer population

4.9. Build on Positive Experience

4.10. Regular and frequent releases of best practice.

5. Strengthen Digital Product Governance

5.1. Organisational stakeholders

5.2. Effective Communication

5.3. Portfolio and Project Management

5.3.1. Correct Disciplines

5.3.2. Benefits Realisation

5.4. Product Management

5.4.1. Supported through PMO

6. Product Management Function

6.1. Assurance for digital product delivery

6.2. Product Continuous Improvement

6.3. Customer/User Journey

6.3.1. Technology Perspective

6.4. Schemes delivered by E-Serve

6.4.1. Legal Requirements

6.4.2. Regulatory Requirements

6.4.3. Business needs

6.5. Technology Requirements

6.5.1. digital architecture

6.5.2. technical debt

6.5.3. Cost benefit

6.6. Total Stakeholder Participation

6.7. Primary Objectives

6.7.1. Engage with Internal Stakeholders Problem Business Requirements

6.7.2. Ensure Products remain fit for purpose

6.7.3. Prioritise Development

6.7.4. Demonstrate Sound stewardship of budgets and resources

6.7.5. Leadership Rigour Visibility Prioritisation Practicality Challenge Continuous Improvement Define Improvement as it relates the E-Serve Lessons Learned Collaboration Communication Aligned with business objectives