Car Sale

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Car Sale by Mind Map: Car Sale

1. Localization

1.1. Provided Languages

1.2. Brand-Market-Language Combination

1.2.1. Content

1.2.2. Address Format

1.2.2.1. Support for international address formats

1.2.2.2. order of fields configurable per market

1.2.2.3. Verification rules

1.2.2.4. Configure available number of cars per market for Pre-Ordering

1.2.3. Date Format

1.2.4. Price Format

1.2.5. Localized Text

1.2.6. Currency exchange rate

2. Product Search

2.1. Search Criteria

2.2. Fuzzy Search

2.2.1. Fuzzy Search Keywords

2.3. Auto Complete

2.4. Stock Search

2.5. Result handling

2.6. Shareable

3. Product Navigation

3.1. Availability

3.1.1. Build to Order

3.1.2. Stock by Dealer

3.1.3. Stock by Market

3.1.4. Reserved by User

3.2. Filter Style

3.2.1. Facet Search

3.3. Product Filter

3.3.1. Delivery Types / Times

3.3.2. Retail Price

3.3.3. Financial Rates

3.3.4. Product Attributes

3.3.4.1. Engine

3.3.4.1.1. Combustor (DE: Verbrenner)

3.3.4.1.2. hybrid

3.3.4.1.3. Electric

3.3.4.2. Condition

3.3.4.2.1. New

3.3.4.2.2. Pre-Registered (DE: Tageszulassung)

3.3.4.2.3. Used

3.3.4.3. Interior Design

3.3.4.4. Model

3.3.4.5. Trim Line

3.3.4.6. Color

3.3.4.6.1. Metallic

3.3.4.6.2. Normal

3.3.4.7. Equipment Pack

3.4. Compatibility

3.4.1. product constraints

3.4.1.1. (service) products for specific vehicle

3.4.2. legal constraints

3.5. Sortorder

3.5.1. Price

3.5.2. Age

3.5.3. Power

3.5.4. Date (Timeliness)

3.6. Content

3.6.1. Trust Elements

3.6.1.1. 24/7 Service

3.6.1.2. Warranty

3.6.1.3. Right of Rescission

3.7. Shareable

3.8. Alert for newly listed products

3.9. User guidance

3.9.1. Explanation of car specific knowledge

3.9.2. daily, private hassle / situations

4. Upselling / Alternatives

4.1. Selection Logic for offered products

4.2. Offered Products

4.2.1. Alternative

4.2.1.1. Similarity (e.g. 80% of product details are the same)

4.2.2. Upselling (additional Product)

4.2.2.1. Compatibility Constraints

4.2.2.2. AI (e.g. Other Users bought)

4.2.2.3. Selected Product is part of bundle

4.3. Presentation Style

4.4. Stock / Delivery Date

5. Pricing

5.1. market/dealer specific prices

5.2. tax rate (country-, state-, product-specific)

5.3. Campaigns

5.4. Personalized Discount

5.5. Discounts via Voucher

5.6. Customer Group

5.6.1. gross

5.6.1.1. Price Changes affecting areas with different time zones

5.6.2. net

6. Checkout (CO) Management

6.1. Configure Login as required for checkout flow

6.2. Order of Steps

6.3. Starting Point

6.4. configure dealer selection as mandatory/optional

7. CO: Shopping Cart Management

7.1. Product Dependencies

7.2. Product Restrictions

7.2.1. Limit number of items per product per user

7.2.1.1. respecing user order history

7.3. Product Bundles

7.3.1. Action when unbundling bundles

7.4. Stock Management

7.5. Cart Saving and Recovery

7.6. Content

7.6.1. Trust Elements

7.6.1.1. 24/7 Service

7.6.1.2. Warranty

7.6.1.3. Right of Rescission

7.7. Costs

7.7.1. Taxes

7.7.1.1. for each tax type

7.7.2. Shipping Cost

7.7.3. Overall Cost

7.8. Order Line per Product

7.8.1. Name

7.8.2. Price

7.8.2.1. Product Price

7.8.2.2. Registration fee (Pre-Ordering)

7.8.3. Condition

7.8.3.1. New

7.8.3.2. Pre-Registered (DE: Tageszulassung)

7.8.3.3. Used

7.8.3.3.1. Initial registration date

7.8.3.3.2. Kilometers

7.8.4. Engine

7.8.4.1. Combustor (DE: Verbrenner)

7.8.4.1.1. Transmission

7.8.4.1.2. Fuel Type

7.8.4.1.3. Engine Size / Capacity

7.8.4.2. hybrid

7.8.4.3. Electric

7.8.4.3.1. Range

7.8.4.3.2. Power

7.8.5. Legal Content

7.8.5.1. Consumption

7.8.6. Availability

7.8.6.1. Build to Order

7.8.6.1.1. Marketing Code (from Configurator)

7.8.6.2. Stock by Dealer

7.8.6.3. Stock by Market

7.8.6.4. Estimated Date of Provision

7.9. Cart Management Activities

7.9.1. Save

7.9.2. Load

7.9.3. Update

7.9.4. Delete

7.9.5. Add to Cart

7.9.6. Remove from Cart

8. CO: Delivery Option

8.1. Delivery Options

8.1.1. Pick Up

8.1.1.1. PickUp Places

8.1.1.2. (Online) Appointment Booking

8.1.2. Shipping

8.1.2.1. Delivery Options & Prices

8.1.2.2. Delivery Address

8.2. Product Constraints

8.2.1. Shipping of physical goods

8.2.2. Licence activation of digital goods

8.3. Legal Market Constrains

8.3.1. Border Crossing Delivery

9. CO: Payment Selection

9.1. Invoice Address

9.2. Invoice Generation

9.3. Constraints

9.3.1. Customer

9.3.2. Product

9.3.3. Market

9.4. Target Currency

9.5. Payment Fee per Payment Option

9.6. Handling free products

9.7. Payment Options

9.7.1. Leasing

9.7.2. Financing

9.7.3. Cash at dealer

9.7.4. Credit Card

9.7.5. PayPal

9.7.6. eWallet / Contoworks

9.8. Setting preferred Payment Method

10. CO: Online Payment

10.1. PSP integration (Always VWFS?)

10.2. Content

10.2.1. Trust Elements

10.2.1.1. 24/7 Service

10.2.1.2. Warranty

10.2.1.3. Right of Rescission

10.3. Make deposit / reservation fee / payment

10.4. Configure & choose personal leasing offer

10.4.1. Provide relevant documents

10.4.2. Provide personal information

10.5. Configure & choose personal finance offer

10.5.1. Real-time approval for online credit check

10.5.2. Provide relevant documents

10.5.3. Provide personal information

10.6. Prerequisites

10.6.1. Display Terms & Conditions for Payment method

10.6.2. User acceptance mandatory for payment

11. CO: Contract Management

11.1. Legal Documents to be respected

11.1.1. required by Product

11.1.2. required by Store

11.1.3. required by Product-Type

11.1.4. required by Market

11.1.5. required by Bank

11.1.6. required by Insurance

11.2. Documentation

11.2.1. by user accepted version of legal documents

12. Order Management

12.1. Order Report

12.1.1. For Merchant

12.1.2. For Platform / Shop Provider

12.2. Create Order in VW ecosystem

12.2.1. Processing Order via Payment System

12.2.2. Fulfil Order

12.2.2.1. Provide order to Fulfilment System

12.2.2.2. Enter User in Waiting List

12.2.3. Updating Contract System

12.2.4. Create unique order/reservation number

12.3. Search for Order

12.3.1. Call Center Agent

12.3.2. Dealer

12.3.3. User

12.4. Track / Update Order Status

12.4.1. Estim. Delivery Date

13. Configurator

14. CO: Order Confirmation

14.1. Providing and Sending Order Confirmation to customer

14.1.1. Order Summary

14.1.2. success confirmation

14.1.3. Provide voucher PDF (Prebooking)

14.2. Next Steps

14.2.1. Status Tracking

14.2.2. User Account Management

14.3. Content

14.3.1. Emotional content

14.3.2. ID Hub content about e-mobility

15. Product Details

15.1. Product Attributes

15.1.1. Model

15.1.2. Trim Line

15.1.3. Color

15.1.3.1. Metallic

15.1.3.2. Normal

15.1.4. Wheels Rim

15.1.4.1. Material

15.1.4.2. Size

15.1.4.3. Colour

15.1.5. Tyre Type

15.1.5.1. Winter

15.1.5.2. Summer

15.1.5.3. All-Weather

15.1.6. Engine

15.1.6.1. Combustor (DE: Verbrenner)

15.1.6.1.1. Transmission

15.1.6.1.2. Fuel Type

15.1.6.1.3. Engine Size / Capacity

15.1.6.1.4. Consumption

15.1.6.2. hybrid

15.1.6.3. Electric

15.1.6.3.1. Range

15.1.6.3.2. Power

15.1.7. Interior

15.1.7.1. Number Seats

15.1.7.2. Interior Design

15.1.8. Condition

15.1.8.1. New

15.1.8.2. Pre-Registered (DE: Tageszulassung)

15.1.8.3. Used

15.1.8.3.1. Number of Previous Owners

15.1.8.3.2. Initial registration date

15.1.8.3.3. Kilometers

15.1.8.3.4. full service history (FSH)

15.1.8.3.5. Original Engine

15.1.8.3.6. Next Inspection

15.1.8.3.7. Existing Damages

15.1.9. Equipment Pack

15.1.10. Doors

15.1.11. 4W / 2W / Hybrid

15.2. Image

15.3. Availability

15.3.1. reserved by user

15.3.2. Handling if out of stock

15.3.2.1. pre-order possible / not possible

15.3.2.2. notification when back in stock

15.3.2.3. Alternative content

15.4. Provider

15.4.1. Location

15.4.2. Provider Identification, Name, ...

15.4.3. Provider Selector

15.4.4. Price per Provider

15.5. Included Services and Warranty

15.6. Content

15.6.1. Trust Elements

15.6.1.1. 24/7 Service

15.6.1.2. Warranty

15.6.1.3. Right of Rescission

15.7. Shareable

16. Customer Self Service / Profile Management

16.1. Anonymous Account

16.2. VW ID account

16.3. Address

16.3.1. Depending on market

16.3.2. Depending on customer group

16.4. Manage saved offers (=carts?)

16.5. Customer Groups

16.5.1. B2C

16.5.2. B2B

16.5.3. Internal Customers

16.6. Offers depending on Order History

16.7. Store preferred dealer

16.7.1. Search for dealer

16.8. Orders

16.8.1. Order history

16.8.2. Search order

16.8.3. Return order

16.8.4. Cancel order

16.8.5. Re-order

16.8.6. Download invoice

16.9. Store vehicle information

17. Start

18. CO: Testdrive

18.1. Dealer Locator

18.2. offered Testcars

18.2.1. Similarity (e.g. 80% of product details are the same)

18.3. (Online) Appointment Booking

18.3.1. Dealer knows expected car

18.3.2. Dealer prepared expected car

18.3.3. Preselected / configured car is available at dealer

18.4. Requesting Feedback

18.4.1. User

18.4.2. Dealer

19. CO: Order Summary

19.1. Loyalty Programms

19.1.1. Loyalty Products

19.2. Summary of all information

20. Design & User Experience

20.1. Style Guide Integration

20.1.1. per Brand

20.2. Form validations

21. Login / Registration

21.1. Login for registered user with VW ID

21.2. Register user for VW ID

21.3. Content

21.3.1. FAQ

21.3.2. Benefits of VW ID

22. Product Management / Product Catalog

22.1. Pre-Ordering

23. Dealer Locator

23.1. Search Criteria

23.1.1. zip code / place

23.1.2. location based

23.1.3. radius (distance to dealer)

23.2. Result Presentation

23.2.1. dealer results list

23.2.2. dealer map

23.3. Save preferred Dealer (VW ID)

24. Analytics

24.1. Dynamic User Tracking

24.1.1. User flow (FE)

24.2. Static Analysis

25. Channel and Dealer Management

25.1. Statistics

25.1.1. Order Types

25.1.2. Dealer Dashboard

25.1.3. Purchases

25.2. Order Management

25.2.1. Order Type

25.2.1.1. Purchase

25.2.1.2. Pre-Order

25.2.1.3. Interested

25.2.2. Order Action

25.2.2.1. Search order

25.2.2.2. List orders

25.2.2.3. Create Order (fleet customers)

25.2.2.4. Cancel Order

25.2.2.5. Manage order status

25.2.2.6. Show order details

25.2.2.6.1. order details

25.2.2.6.2. customer details

25.2.2.6.3. payment details

25.2.2.6.4. dealer details

25.3. Dealer

25.3.1. Dealer Management

25.3.1.1. Create/Manage/Delete account

25.3.1.2. Define and assign user roles

25.3.2. market-brand dependent

25.3.2.1. Configure participating dealers in market

26. Campaign Management

26.1. List successful generated Leads

26.1.1. for each campaign

26.2. Campagin Types

26.2.1. Waiting List (Pre-Ordering)

26.2.1.1. Inform prospective buyers when item available for preorder

26.2.1.2. Provide prospective buyer information to CRM

27. Returns Management / Reverse Logistics

27.1. Refund deposit upon cancellation (Pre-Order)