Customer Experience Journey
by Chris H
1. Possible Alternatives: See if Minor Services can be done to alleviate problems
2. Possible Alternatives: Offer a free inspection for the inconvenience
3. Customer picks up bike 48 hours later.
4. Service is done by Mechanic.
5. Book an appointment
5.1. Leave with bike
6. No appointment
7. We cannot take your bike
8. Finalize service charges.
9. Check bike for issues. Talking about what work needs to be done to the bike.
10. Check in with Sales Representative.
11. Appointment
12. Full Tune
13. Minor Service
