Windows 10 Communication Cadence

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Windows 10 Communication Cadence by Mind Map: Windows 10 Communication Cadence

1. Phase 2: Download Windows upgrade package

1.1. Email and calendar notification are sent to employees (21 days prior to upgrade deadline)

1.1.1. Technology team reports download success vs failure

1.1.1.1. Success

1.1.1.1.1. Go to Phase 3

1.1.1.2. Failure

1.1.1.2.1. Email and calendar notification are sent to employees (19 days prior to upgrade deadline)

2. Pre-informing Executive Communications

2.1. User Care/Communications meets with divisional communication leads

2.1.1. Memo from Pramod to GBS Leaders

2.1.2. Memo from User Care Lead to BRMs

2.1.3. Memo from BRM to functional leader

2.1.4. Memo from functional leader to users

2.1.5. Go to Phase 1

3. Phase 1: Pre-remediation Users with <14 GB HD space

3.1. Technology team runs report to identify with <14 GB of space needed for upgrade

3.1.1. Email to employee is sent (30 days prior to upgrade deadline)

3.1.1.1. Success

3.1.1.1.1. Go to Phase 2

3.1.1.2. Failure

3.1.1.2.1. L2 Technician reaches out to employee to address failure

3.1.1.2.2. Tech opens ticket

3.1.1.2.3. Tech closes ticket

3.1.1.2.4. Tech confirms w/ project team that ticket is closed

3.1.1.2.5. Go to Phase 2

4. Phase 3: Upgrade to Windows 10

4.1. Email and calendar notification are sent to employee are sent (14 days prior to upgrade deadline)

4.1.1. Upgrade is sent to employees via BigFix*

4.1.1.1. Technology team reports download success vs failure

4.1.1.1.1. Failure

4.1.1.1.2. Success

5. *Employees have the option to defer the upgrade for up to 8 hours before being consistently prompted to take action

6. All users lo on disc space