Mastering the art of communication - A 3 level Framework

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Mastering the art of communication - A 3 level Framework by Mind Map: Mastering the art of communication - A 3 level Framework

1. 1) Discussing General topics

1.1. Weather

1.2. Small talk

1.3. No Death, Religion, Politics

1.4. Don't point out Discrepancies

1.5. Stay Neutral

1.6. Open Ended Questions

2. 3) Sharing Personal Experiences

2.1. Most Powerful Level

2.2. No Topic is off limits

2.3. Not appropriate for casual or social gatherings

2.4. Give the speaker your complete attention

2.5. Use your best listening skills

2.6. Ask probing questions

3. 2) Sharing Ideas and Perspectives

3.1. Limit it to non controversial topics

3.2. Here you have already established comfort with the other speaker

3.3. For Relationship Building

3.4. Good for opening up conversations