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Digitalization by Mind Map: Digitalization

1. Out Bound calls directly from CRM

2. External course announcement

3. Administration processes

3.1. Accounting

3.2. Offers, Orders, Billing

3.3. Payroll

3.3.1. Blockchain to store Collaborators data

3.4. Project management

3.5. HR Management

3.5.1. Electronic Hiring process

3.5.2. Collaborator - Company interaction

3.5.3. HealthCare companies interaction

3.5.3.1. AVS, AI, ... electronic data transfer

4. Call Center

4.1. Phone centrals with CRM integration

4.1.1. Customer calls are traced

4.2. Chat Bot integration

5. Sales

5.1. e-commerce B2C

5.1.1. Offline/Online integration

5.2. e-commerce B2B

5.2.1. Offline/Online integration

5.3. Physical stores

5.3.1. Offline/Online integration

5.3.2. Proximity marketing

5.3.3. Payment methods

5.3.3.1. Credit cards

5.3.3.2. Debit Cards

5.3.3.3. Contact less

5.3.3.4. Mobile payment

5.3.4. Couponing

5.4. Amazon

6. Marketing

6.1. SEM

6.2. SEO

6.3. Digital Marketing

6.4. Social Media

6.5. Digital PR

6.6. Proximity marketing

6.7. Google maps

6.8. Website

6.9. Ecommerce

7. Logistics

7.1. Track & Trace

7.2. Automatic barcode print

7.3. BlockChain

7.4. E-commerce = parcel shipping growth

8. Training

8.1. LMS

9. Documents flow

9.1. Scanning and storage

10. Internal server vs Cloud

10.1. File sysem

10.2. Database

10.3. Office 365

10.4. Mail server

10.5. Google Drive

11. Collaboration

11.1. Video conference

11.2. Office 365

11.3. Google docs

12. Wearable

12.1. Watches

13. InternetOfThings

14. Artificial Intelligence

15. Blockchain

16. Industry X.0

17. BigData

17.1. Data privacy and usage