Digitalization
by Alessandro Marrarosa
1. Sales
1.1. e-commerce B2C
1.1.1. Offline/Online integration
1.2. e-commerce B2B
1.2.1. Offline/Online integration
1.3. Physical stores
1.3.1. Offline/Online integration
1.3.2. Proximity marketing
1.3.3. Payment methods
1.3.3.1. Credit cards
1.3.3.2. Debit Cards
1.3.3.3. Contact less
1.3.3.4. Mobile payment
1.3.4. Couponing
1.4. Amazon
2. Marketing
2.1. SEM
2.2. SEO
2.3. Digital Marketing
2.4. Social Media
2.5. Digital PR
2.6. Proximity marketing
2.7. Google maps
2.8. Website
2.9. Ecommerce
3. Logistics
3.1. Track & Trace
3.2. Automatic barcode print
3.3. BlockChain
3.4. E-commerce = parcel shipping growth
4. Documents flow
4.1. Scanning and storage
5. Collaboration
5.1. Video conference
5.2. Office 365
5.3. Google docs
6. InternetOfThings
6.1. Smart HVAC systems can optimize performance across a building’s physical environmental controls, turn on and off according to occupancy or interface with company or personal schedules. Even some older manufacturing equipment can get retrofitted with sensors that enable preventive maintenance by monitoring for unusual temperature and vibration.
6.2. Digital Sustainability
7. Blockchain
8. BigData
8.1. Data privacy and usage
9. Out Bound calls directly from CRM
10. External course announcement
11. Administration processes
11.1. Accounting
11.2. Offers, Orders, Billing
11.3. Payroll
11.3.1. Blockchain to store Collaborators data
11.4. Project management
11.5. HR Management
11.5.1. Electronic Hiring process
11.5.2. Collaborator - Company interaction
11.5.3. HealthCare companies interaction
11.5.3.1. AVS, AI, ... electronic data transfer
12. Call Center
12.1. Phone centrals with CRM integration
12.1.1. Customer calls are traced