Operations management

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Operations management by Mind Map: Operations management

1. Segmentation

1.1. Target group

2. Quality awards

2.1. ISO 9001

2.2. ISO 14001

3. Service blueprint

3.1. Service standard

4. 5 performance objectives

4.1. Speed

4.2. Quality

4.3. Flexibility

4.4. Dependability

4.5. Cost effectiveness

5. Input and output model

5.1. Input

5.1.1. Raw products

5.2. Output

5.2.1. End product

6. The 4 V's

6.1. Volume

6.1.1. Systematization

6.2. Veriety

6.2.1. Different products/services

6.3. Variation

6.3.1. Adapt quickly to the situation

6.4. Visibility

6.4.1. How much of the company s visible to the customer

7. Layout type

7.1. Process type