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VNPAY - SPOS by Mind Map: VNPAY - SPOS

1. Fraud/Risk Management

1.1. Fraud Criteria

1.2. Fraud Monitoring

2. SPOS Operation Department

2.1. Customer Care (CSKH)

2.1.1. Dispute Department (Tra soát khiếu nại): Compliance/ChargeBack

2.1.2. 247 customer tele-support

2.2. Reconcile (Đối soát)

2.2.1. Fee-checking

2.2.1.1. VNPAY-Bank Checking

2.2.1.2. VNPAY-Merchant Checking

2.2.2. Transaction checking

2.2.2.1. VNPAY-Bank Checking

2.2.2.2. VNPAY-Merchant Checking

2.3. Accounting

3. Merchant Acquiring

3.1. Acquiring channel

3.1.1. Banks integration

3.1.2. Chuỗi

3.1.3. Corporation

3.1.4. Direct

3.1.5. PR/Marketing - Sale Assistant

3.2. Merchant-biz. dev. team

3.2.1. System Integration

3.2.1.1. Merchant-App integration

3.2.1.2. Banks Integration

3.2.2. Biz. IT dev. team

3.2.2.1. Merchant business analyst and setup

3.2.2.2. Merchant biz. dev.

3.2.2.3. QA/QC

4. Technical Department

4.1. IT System Operation team

4.1.1. Network/system

4.1.2. Merchant Portal

4.2. Technical support team (247)

5. Product Dev. Dep.

5.1. SPOS-Prod. dev.

5.1.1. Banks' integration

5.1.2. Product dev.

5.1.2.1. Business Analyst

5.1.2.1.1. Banks

5.1.2.1.2. Market/ merchant

5.1.2.1.3. Business use-case

5.1.2.1.4. Business Development Requirement

5.1.2.2. Product sale policy

5.1.2.3. Product IT Dev. team

5.2. Marketing team