Learning and Development
by Don Charters
1. Types of organisation
1.1. Focus - service or product?
1.2. Size of organisation
1.3. Evolution - static, dynamic or adaptive
1.4. Reach - local, regional, national or global
1.5. Stage of development - start up or mature?
1.6. Clients - B2B or B2C
1.7. Delivery Channel - remote or F2F
1.8. Ownership - private, voluntary, public
2. Challenges by sector
2.1. Finance
2.1.1. Frequent regulatory / legal changes
2.1.2. Need for tracking
2.1.3. Complexity
2.2. Retail
2.2.1. Shift patterns
2.2.2. Short term priorities
2.2.3. Time off the shop floor
2.2.4. Technical subject matters
2.3. Public scetor
2.3.1. Budget constraints
2.3.2. Disengagement
2.3.3. Conflicting priorities
2.3.4. Restrictions on procurement
3. Approach
3.1. Business / commercial Insight Needs of the learners Measure effectiveness - ROI/ROE Design & deployment - inc. accessibility Objective measures
3.1.1. Learning Philosophy
3.1.1.1. Where?
3.1.1.2. When?
3.1.1.3. Who?
3.1.1.4. Why?
3.1.1.5. How?