Coordinated Customer Service
by Dennis McDonald
1. Planning
1.1. Plan New Service?
1.2. Supplement Existing Service?
2. Managing
2.1. Processes
2.2. Technology
3. Evaluating
3.1. Cost
3.2. Satisfaction
3.3. Revenue
4. Coordinating
4.1. Tightly Coupled?
4.2. Loosely Coupled?
4.3. Independent?
