The purpose if this mindmap is to explore issues involved in coordinating customer services managed via traditional (e.g., call center/contact center) and new (e.g., social media and social networking) means. If you have comments or suggestions please contact Dennis D. McDonald at firstname.lastname@example.org (web site: http://www.ddmcd.com).
Is the coordinated service operation totally new, or is it an existing service being supplemented?
Plan New Service?
Supplement Existing Service?
"Managing" refers to the day to day operations of the coordinated services.
How strongly coupled should "traditional" and social media based services be coordinated?