Create your own awesome maps

Even on the go

with our free apps for iPhone, iPad and Android

Get Started

Already have an account?
Log In

Coordinated Customer Service by Mind Map: Coordinated Customer
Service
0.0 stars - 0 reviews range from 0 to 5

Coordinated Customer Service

The purpose if this mindmap is to explore issues involved in coordinating customer services managed via traditional (e.g., call center/contact center) and new (e.g., social media and social networking) means. If you have comments or suggestions please contact Dennis D. McDonald at ddmcd@yahoo.com (web site: http://www.ddmcd.com).

Planning

Is the coordinated service operation totally new, or is it an existing service being supplemented?

Plan New Service?

Supplement Existing Service?

Managing

"Managing" refers to the day to day operations of the coordinated services. 

Processes

Technology

Evaluating

Cost

Satisfaction

Revenue

Coordinating

How strongly coupled should "traditional" and social media based services be coordinated?

Tightly Coupled?

Loosely Coupled?

Independent?