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United Airline by Mind Map: United Airline

1. Problem: United Airline had a bad management to arrange the seats for passengers.

1.1. Approaches to solve the problems

1.1.1. Providing a confirmation call and email before departure for 1 to 2 days.

1.1.2. New policy that put status of overbooked passenger in number to show the possibility to fly with this flight.

1.1.3. If overbooked, find out another passenger who is willing to leave for another flight with the reasonable compensation.

2. Problem: United Airline treated passengers badly.