1. Platform
1.1. Can we use LH LMS platform?
1.1.1. Agents log in and do the tests and scores are seen by LH
1.1.1.1. Confidentiality?
1.2. Provider platforms
1.2.1. No transparency to LH
1.3. No platform
1.3.1. LH will never know or control number participants, results etc.
2. Audit and Feedback
3. New Service Launches
4. Audiance
4.1. New Comers
4.2. Existing
4.2.1. SPVs
4.2.2. Management
4.2.3. Support
5. Refreshments
5.1. Agents
5.1.1. Audiance
5.1.1.1. Only those scores low
5.1.1.1.1. Assessment
5.1.2. Frequency
5.1.2.1. Regular
5.1.2.1.1. to all
5.1.2.1.2. Typical topics
5.1.2.2. Ad hoc
6. Traning Method
6.1. Refreshment Packages (lef paced)
6.1.1. Process / know -how related
6.1.1.1. Prepare custom Articulate packages
6.1.1.1.1. with or without VO
6.1.1.1.2. topics
6.1.1.1.3. Must have quizes
6.1.1.2. time to market is important in case they asre ad hoc
6.1.2. Skills development
6.1.2.1. Ready made e-learning packages
6.1.2.1.1. via one or two catalogue Providers
6.2. Refreshment (instructor led)
6.2.1. Clear packages and instructions
6.2.1.1. like guidelines project