Call Recording

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Call Recording by Mind Map: Call Recording

1. API

1.1. Creating Recordings

1.1.1. Record during existing call session

1.1.1.1. Start

1.1.1.2. Pause

1.1.1.3. Continue

1.1.1.4. Stop

1.1.2. Generate new call with recording

1.1.2.1. Start

1.1.2.2. Pause recording

1.1.2.3. Continue recording

1.1.2.4. Stop

1.2. Getting Recordings

1.2.1. get list by filter

1.2.1.1. by account

1.2.1.2. by extension

1.2.1.3. by call params

1.2.1.4. by date / time

1.2.1.5. by device

1.2.2. get media file(s)

1.2.3. delete media file(s)

1.3. settings

1.3.1. enable/disable auto

1.3.2. disable/disable on demand

2. devices (clients)

2.1. WEB app

2.2. Desktop app

2.3. Mobile app (IOS/Android)

2.4. Cell phone

2.5. VOIP device

3. Legal Notification

3.1. Default notification (pre-recorded)

3.2. Customised notification

3.2.1. text-to-speech

3.2.2. language

4. Call Logic

4.1. Storage

4.2. Media Server Logic customisation

4.3. Call Control Logic customisation

4.4. Live Testing

4.5. Roll-out to production

4.6. Recording description (meta)

4.6.1. account params

4.6.2. date / time

4.6.3. call params

4.6.3.1. direction

4.6.3.2. nums

4.6.3.3. device

4.6.3.4. ...

4.6.3.5. call duration

5. user stories

5.1. enable/disable feature

5.1.1. activate feature (opt-in)

5.1.2. extension(s)

5.1.2.1. specific

5.1.2.2. all

5.1.2.3. groups

5.1.3. on demand

5.1.4. automatically for all

5.2. list by filter

5.2.1. call params

5.2.1.1. num A / num B

5.2.1.2. extension

5.2.2. date / time

5.2.3. directions

5.2.3.1. inbound

5.2.3.2. outbound

5.2.3.3. any

5.3. listen

5.4. download media

5.5. start recording

5.5.1. UI

5.5.2. dtmf

5.6. stop recording

5.6.1. UI

5.6.2. dtmf

5.7. configure storage period

5.8. change default prompt

6. billing and limits

6.1. set limits

6.2. check limits

6.3. out of limits

6.3.1. notifications

6.3.2. actions (clear storage?)

6.3.3. upgrade plan

7. user roles

7.1. user (subscriber)

7.2. admin (client)

7.3. superviser (manager)