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ICTU by Mind Map: ICTU

1. Mohsin

1.1. Completed

1.1.1. Demo for UNDP yemen on Travel Planner

1.1.2. Prezi Purchase Renewal

1.1.3. WASP cloud software and scanner purchased

1.1.4. Travel Planner Platform launched

1.1.5. New ICTU Home Page

1.1.6. UN Partners Knowledge Base

1.1.7. Managers Calendar

1.1.8. Meeting Room booking

1.1.9. Memo Veeam

1.1.10. IAM User form functional role bug

1.1.11. Fix Travel Planner bugs

1.1.12. SLA 2019 invoices

1.2. OnGoing

1.2.1. Adobe Cloud Licenses

1.2.2. Fix closed project in atlas

1.2.3. Fix money charged to UNEP for training

1.2.4. Move costs to DT for Clickup/Viima

1.2.5. Workplan feature upgrade in SharePoint

1.2.6. ICTU Monthly newsletter

1.2.7. Renew MSDN Licenses

1.2.8. Selenium UNDP visit

1.3. Planned

1.3.1. Volunteer self-onboarding, successful assignment, learning and exit #14

1.3.2. End user laptop backup in place #35

1.3.3. Hub site/Global navigation

1.3.4. Azure AD IAM with Philipp

1.3.5. Self service 'how to host a volunteer' package #15

1.3.6. DT - Cloud-based Business productivity solutions in SharePoint Online #18

1.4. Reccuring

1.4.1. DT - Identity and Access Management (IAM) improvements #17

1.4.2. SharePoint online support

1.4.3. Mantis technical lead

1.4.4. Procurement

1.4.4.1. Mandrill monitoring

1.4.5. O365 License Management

1.4.6. SLA Cost recovery Management

1.5. Cancelled

1.5.1. SLA report USD

2. Islam

2.1. OnGoing

2.1.1. Improve Backup solution for Haus Castajen #27

2.1.2. VMware upgrade in Langer Eugen and Haus Castajen #25

2.1.3. Fast Storage accelerator for the Corporate application #26

2.1.4. additional monitors

2.1.5. Mantis tool upgrade #38

2.1.6. CSU Email addresses and RC/RR delink

2.1.7. End user / office hardware upgrade #30

2.1.8. Additional Laptops #35

2.1.9. Old monitor auction

2.1.10. HoA meeting support

2.2. Completed

2.2.1. Upgrade UNV Firewall #24

2.2.2. RR event

2.2.3. HLCM event

2.2.4. DFN for HC paid

2.2.5. Publish monitoring.unv.org

2.2.6. Monitor/screens deployment

2.2.7. New P2 Recruitment/Induction

2.2.8. Licenses renewal #29

2.2.9. Office365 licenses #33

2.2.10. Asset software tracking system in place #37

2.2.11. GIT Repository restoration

2.2.12. PHP 7 VMAM

2.2.13. Disposing zero asset value

2.2.14. Wasp Configuration/deployment

2.3. SLA

2.3.1. OnGoing

2.3.1.1. WIFI cost recovery with CSU

2.3.1.2. SDG signing UPL

2.3.1.3. Delivery of local ICT services to other UN entities in Bonn #34

2.3.2. Completed

2.3.2.1. 6Th floor WLAN for SDG (new client)

2.4. Cancelled

2.4.1. Replace underperforming HyperV virtualization solution with VMWare #28

2.5. Reccuring

2.5.1. Global IT helpdesk #31

2.5.2. Teleconferencing setup #32

3. Procurement

3.1. Ongoing

3.1.1. SalesForce prof services using UNICEF LTA with Acumen

3.1.2. SalesForce licenses

3.1.3. UVP TOR Carlo Hamid

3.1.4. Adobe Cloud

3.1.5. eZest LTA with ITC-ILO

3.1.6. SalesForce and Azure LTA with Local partner

3.1.7. UNHCR LTA with Datamatics

3.1.8. Drupal Cloud Hosting using UNFPA LTA with Pantheon

3.1.9. IAM Professional services

3.1.10. Trigyn LTA

3.1.11. Chatbot licenses

3.2. Completed

3.2.1. 1-2 days Team building

3.2.2. Micro purchasing BI services 45h

4. Fred

4.1. Cancelled

4.1.1. DT - Install UNDP DC in UNV #21

4.2. OnGoing

4.2.1. Fix BI process

4.2.2. Mid year review ICTU

4.2.3. Call Yazan Diwen Anna on Exec snapshots

4.2.4. Unit review

4.2.5. IAM Report incl RO list with Daniil

4.2.6. Clickup Launch and SSO

4.2.7. PowerShell Luis

4.2.8. UNDP OIMT Jira Collaboration

4.2.9. Selenium Olivier Mission

4.2.10. DT - Enabling and supporting activities #11 #12

4.2.11. Operationalize business changes for corporate initiatives (outside DT scope) #13

4.2.12. Gavino chat

4.3. Recurring

4.3.1. Atlas CCB

4.3.1.1. Add Olga to improve UNV business impact on CCB

4.3.2. CSU meetings

4.3.3. Operationalize business changes for corporate initiatives (outside DT scope) #13

4.3.4. Management/MS/Unit/Team/Infra/DT/VSS meetings

4.4. Completed

4.4.1. Positions HR report

4.4.2. DT Newsletter

4.4.3. Management

4.4.3.1. List of applications, releases, LTAs, softwares

4.4.3.2. Mandatory trainings

4.4.3.3. Mission with OIMT in Copenhagen

4.4.3.4. Recruitment of 2 P3s

4.4.3.5. ICTU 2019 Workplan

4.4.3.6. PMDs completed

4.4.3.7. Shift BI PM role to ExO

4.4.3.8. Learning Plan

4.4.3.9. Procurement Plan

4.4.3.10. Managers retreat

4.4.3.11. ICTU 2019 Budget 500k

4.4.3.12. Key Contact List in SPO

4.4.4. DT

4.4.4.1. TOR ITC-ILO eZest

4.4.4.2. Demo on productivity tools

4.4.4.2.1. Outlook translation plugin

4.4.4.2.2. Clickup

4.4.4.2.3. Viima

4.4.4.2.4. MindMeister

4.4.4.2.5. Prezi

4.4.4.3. Meeting with UNDP Email Services on leveraging UNDP directory

4.4.4.4. Recruitment of consultant Martina

4.4.4.5. UNICC Contract for Integrations and BI

4.4.4.6. Meeting UNDP spacialist on chatbots implementation

4.4.4.7. Partnerships with UN Agencies on SalesForce (UNWomen, UNHCR, WFP)

4.4.4.8. UNICC to manage UNV Azure instance

4.4.4.9. DT Technical meeting with decision on SalesForce

4.4.5. T&E Travel

4.4.6. Technical

4.4.6.1. DocuSign list users

4.4.6.2. Migrate ICTU from SPO to Teams

4.4.6.3. BI Reports (Procurement, breakeven, programme finance, Executive Snapshots, O365 account overview, O365 sync report, Releases, Mantis, SSIS logs)

4.4.7. IAM view with all roles

4.4.8. Budget vs expenditures report

4.4.9. FreshSales Evaluation

4.4.10. DT technical meetings to validate SalesForce

4.4.11. SP 2013 updates

4.4.12. Bio Berlin

4.4.13. Project Plan DT

4.5. Planned

4.5.1. CIO Berlin

4.5.2. Jens JD

4.5.3. SalesForce volunteering activity setup with ERCS

4.5.4. Demo LinkedIn into SPOnline

4.5.5. ITSM tool to replace Mantis

5. Luis

5.1. Planned

5.1.1. Automate Atlas data entry with Selenium

5.1.2. BI Embedded

5.2. Completed

5.2.1. Volunteer Management Tracker

5.2.2. Volunteer Recruitment Tracker

5.2.3. Data quality report

5.2.4. Merge Dashboard and Overview volunteer reports

5.2.5. PowerShell server configured

5.2.6. Community volunteers inclusion in all reports

5.3. OnGoing

5.3.1. Staffing table UNDP

5.3.2. Executive Snapshots

5.3.3. UNICC performance escalation

5.3.4. BI Financial suite #23

5.3.4.1. Cost Recovery Report

5.3.4.2. RO/FU Breakeven

5.3.4.3. Programme Finance

5.3.5. Powershell for AzureAD scripts

5.3.6. Master data service

5.3.7. VMF Report

5.4. Recurring

5.4.1. DT - Business Intelligence improvements #16

5.4.1.1. Volunteer Management reports improvements

5.4.1.2. Vendor Management (SolidQ, Datamatics, PWC, SQLBI)

6. Shalmoli

6.1. Completed

6.1.1. VMAM Proforma integrated in BI for the cost recovery key report

6.1.2. Handover VMAM to Carlo

6.1.3. Handover Drupal based application to Hamid

6.1.4. Support Carlo in GIT

6.2. OnGoing

6.2.1. DT - Service Desk Implementation #9

6.2.1.1. Get SalesForce resource from LTA

6.2.1.2. Business requirements

6.2.1.3. Technical requirements

6.2.1.4. TORs

6.2.1.5. Demos (InterCom., ServiceNow, FreshDesk, Salesforce)

6.2.2. DT - Integration project #20

6.2.2.1. Get LTA for Azure Services

6.2.2.2. SSO Proof of Concept with UNICC

6.2.2.3. DT - Taxonomy Project #19

6.2.2.3.1. Demos with Vendors (Profisee)

6.2.2.3.2. PoC with UNICC

6.2.2.4. Integration layer in Azure

6.2.2.4.1. EarthMed PoC

6.2.2.5. LinkedIn Integration

6.2.2.6. Manage UNICC Vendor

6.2.3. DT - CRM #6 #7 #8 #10

6.2.3.1. CRM SalesForce POC

6.2.3.2. Business Requirement

6.2.3.3. Technical Specifications

6.2.3.4. Vendor Management

6.2.4. Move UNV Website in Cloud (Pantheon with UNFPA LTA)

6.3. Cancelled

6.4. Planned

7. Hamid

7.1. Planned

7.1.1. Website migration to Drupal v8

7.2. Completed

7.2.1. Website/OV/VRA upgrade to PHP7

7.2.2. Handover from Shalmoli

7.3. OnGoing

7.3.1. TOR UVP

7.3.2. UVP Technical specifications

7.3.3. Organize demo with Cloud HR solution vendors (Skeeled, Eva.ai, LinkedIn and update Product matrix comparaison

8. Martina

8.1. Completed

8.2. OnGoing

8.2.1. SD technical specifications

8.2.2. CRM technical specifications

8.2.3. Prepare training path in LinkedIn Learning with HRS

8.2.4. CRM flowcharts

8.2.5. ProBono

8.2.5.1. SalesForce volunteer engagement

8.3. Planned

8.3.1. UVP design with cloud services

8.3.2. Editorial calendar

9. Carlo

9.1. Reccuring

9.1.1. Provide Tier 2 & 3 Helpdesk support for VM systems #22

9.1.2. VMAM Mantis tickets

9.1.3. Database administration (MSSQL/MySQL)

9.1.4. vScheduled releases

9.1.5. Password Reset technical lead

9.2. Planned

9.2.1. Storing volunteer files out of SP2013

9.3. OnGoing

9.3.1. Liaise with UNDP to fix Atlas interface bug

9.3.2. DT - UVP #1 #2 #3 #4

9.3.2.1. UVP Technical specifications

9.3.2.2. Demos with Eva, Skeeled, LinkedIn, Molnix with details in Product matrix

9.4. Completed

9.4.1. VMAM OP4

9.4.2. VMAM OP3

9.4.3. VMAM OP2

9.5. Cancelled

10. ICT Overview

10.1. Modern Workplace

10.1.1. Office365

10.1.1.1. Email, calendar, Tasks (Outlook, Tasks, To-Do)

10.1.1.2. Office Tools (Word, Excel, PowerPoint)

10.1.1.3. Survey Tool (Forms)

10.1.1.4. Personal documents (OneDrive)

10.1.1.5. Corporate documents (SharePoint)

10.1.1.6. Quick applications builder (PowerApps, Flow)

10.1.1.7. Internal Collaboration (Teams)

10.1.1.8. External Collaboration (Yammer)

10.1.1.9. Modern Presentation Tool (Sway)

10.1.1.10. Video Portal (Stream)

10.1.1.11. Project plan (Planner)

10.1.1.12. Notes (OneNote)

10.1.1.13. Delve (Search based on users)

10.1.1.14. UNV Intranet

10.1.1.14.1. Analytics and Investiment System (AIS)

10.1.1.14.2. Records Center

10.1.1.14.3. Travel Planner

10.1.1.14.4. Meeting Rooms

10.1.1.14.5. Volunteer management knowledge base

10.1.1.14.6. UNV Onboarding

10.1.1.14.7. UN Partner Knowledge Base

10.1.1.14.8. Workplans

10.1.1.14.9. Managers Calendar

10.1.2. UNDP Intranet

10.1.2.1. Collaboration Tools

10.2. ERP

10.2.1. Atlas

10.2.1.1. HCM

10.2.1.2. Finance

10.2.1.3. PMD

10.2.1.4. eServices

10.2.1.5. HCM data quality dashboard

10.2.1.6. eRecruit/eHire

10.2.1.7. T&E

10.2.1.8. Prompt

10.3. Business Intelligence

10.3.1. Power BI

10.3.2. Azure Analysis Services

10.3.3. Datawarehouse

10.3.4. Atlas data server (UNICC)

10.3.5. PowerBI Premium (UNDP)

10.3.6. Power BI Pro licenses

10.4. Directory

10.4.1. UNDP AD

10.4.1.1. UNDP Email and Group Management

10.4.2. Azure UNV AD

10.4.3. Identity and Access Management (IAM)

10.4.4. UNV Reset Password

10.5. IT Support

10.5.1. Databases

10.5.2. DataCenter

10.5.2.1. Lan Network

10.5.2.2. Wireless Network

10.5.2.3. Cisco equipments

10.5.2.4. DFN HC

10.5.2.5. VMWare

10.5.2.6. Veeam Backup solution

10.5.2.7. DigiCert

10.5.2.8. DNS

10.5.2.9. Network Cables/cards

10.5.2.10. CheckPoint Firewall

10.5.2.11. Storage Units

10.5.3. Cloud Services

10.5.3.1. SparkPost

10.5.3.2. Mandrill

10.5.3.3. Incapsula

10.5.3.4. BitBucket

10.5.3.5. Host Tracker

10.5.3.6. Google Analytics

10.5.3.7. Wasp

10.5.3.8. ClickUp

10.5.3.9. MSDN

10.5.3.10. G-Suite

10.5.3.11. Prezi

10.5.3.12. MindMeister

10.5.4. Softwares

10.5.4.1. Acunetix

10.5.4.2. RedGate

10.5.4.3. TeamViewer

10.5.4.4. PHPED

10.5.4.5. MobaXterm

10.5.5. User office

10.5.5.1. Laptop

10.5.5.2. Monitor

10.5.5.3. Keyboard, mouse, headset, powersupply, cables

10.5.6. Printers

10.5.6.1. H&G maintenance

10.5.6.2. Toners

10.5.7. Applications

10.5.7.1. Mantis bug tracker

10.5.7.2. Script (Powershell) server

10.5.7.2.1. IAM-Teams

10.5.7.2.2. UNDP AzureAD memberships

10.5.7.3. Deployment Script

10.5.7.4. Vscheduled (VMAM-Atlas)

10.5.8. IT Support for Event Management

10.5.9. Helpdesk

10.6. Applications

10.6.1. UNV Website

10.6.1.1. Link to website

10.6.1.2. Vendor: Softescu

10.6.1.3. Technical Lead: Hamid

10.6.1.4. Business Lead: Amina

10.6.2. VMAM

10.6.2.1. Link to website

10.6.2.2. Vendor: CSF

10.6.2.3. Technical Lead: Carlo

10.6.2.4. Business Lead: Avetis

10.6.3. Online Volunteering

10.6.3.1. Link to website

10.6.3.2. Vendor: Softescu

10.6.3.3. Technical Lead: Hamid

10.6.3.4. Business Lead: Michael Strautman

10.6.4. Volunteer Reporting Application (VRA)

10.6.4.1. Link to website

10.6.4.2. Vendor: Softescu

10.6.4.3. Technical Lead: Hamid

10.6.4.4. Business Lead: Hendrik

10.6.5. Volunteer Management Forecast (VMF)

10.6.5.1. Link to website

10.6.5.2. Vendor: UNDP

10.6.5.3. Technical Lead: Hamid

10.6.5.4. Business Lead: Hendrik

10.6.6. Volunteer Assets Management (VAM)

10.6.6.1. Link to website

10.6.6.2. Vendor: --

10.6.6.3. Technical Lead: Hamid

10.6.6.4. Business Lead: Amina

10.6.7. eCampus (ITC-ILO)

10.6.7.1. Link to website

10.6.7.2. Vendor: ITC-ILO

10.6.7.3. Technical Lead: --

10.6.7.4. Business Lead: Shubh

10.6.8. UN Bonn Website

10.6.8.1. Link to website

10.6.8.2. Vendor: Softescu

10.6.8.3. Technical Lead: Islam

10.6.8.4. Business Lead: CSU

10.6.9. UN Bonn Intranet

10.6.9.1. Link to website

10.6.9.2. Vendor: ???

10.6.9.3. Technical Lead: Islam

10.6.9.4. Business Lead: CSU

10.6.10. Taxonomy (Master Data Services)

10.6.10.1. Link to website

10.6.10.2. Vendor: UNICC

10.6.10.3. Technical Lead: Luis

10.6.10.4. Business Lead: Monija

10.6.11. Business Intelligence (BI)

10.6.11.1. Link to website

10.6.11.2. Vendor: SQLBI-Datamatics-PWC-SolidQ-UNICC

10.6.11.3. Technical Lead: Luis

10.6.11.4. Business Lead: Martin (ExO)

10.6.12. UNV Volunteer files

10.6.12.1. Link to website

10.6.12.2. Vendor: Trigyn

10.6.12.3. Technical Lead: Carlo

10.6.12.4. Business Lead: Avetis

10.6.13. Identity and Access Management

10.6.13.1. Link to website

10.6.13.2. Vendor: IT Concepts

10.6.13.3. Technical Lead: Mohsin

10.6.13.4. Business Lead: Manuel-Asif-ManFred-Jan

10.6.14. Mantis

10.6.14.1. Link to website

10.6.14.2. Vendor: ---

10.6.14.3. Technical Lead: Mohsin

10.6.14.4. Business Lead: --

10.6.15. Password Reset

10.6.15.1. Link to website

10.6.15.2. Vendor: ---

10.6.15.3. Technical Lead: Carlo

10.6.15.4. Business Lead: Avetis

10.7. DT

10.7.1. Service Desk

10.7.2. CRM

10.7.3. UVP

10.7.4. Org readiness

10.7.5. Integrations

10.8. Links

10.8.1. ICTU Workplan

10.8.2. Financial Analysis

10.8.3. Running costs

10.8.4. CMA/Releases

10.8.4.1. BI Report

10.8.5. Cloud Services

10.8.6. Applications

10.8.7. Softwares

10.8.8. KeyContacts

10.8.9. Procurement report