Feedback Loop

1. Targeting Sampling

1.1. External team request targeted sampling

1.1.1. Quality Assurance team completes targeted sampling

2. Quality Audits

2.1. Quality Assurance team generates reports to pull random customer contacts

2.1.1. Quality Assurance team completes quality audits of random customer contacts

3. Quality Assurance team analyzes data set for trends

3.1. Quality Assurance team delivers insights and suggestions to necessary stakeholders

3.1.1. Stakeholders feedback to necessary individuals and/or teams