Service Request

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Service Request by Mind Map: Service Request

1. User Account Management

1.1. User Creation

1.2. User Management

1.3. VOS Stratus User Creation

1.4. BO User Maintenance - NSEIL

1.5. BO User Maintenance - NSCCL

2. Access Management

2.1. Premise

2.1.1. Room Access

2.2. Server

2.2.1. Admin

2.2.2. PIM

2.2.3. RDP

2.2.4. Digital Token

2.2.5. Storage

2.3. Desktop

2.3.1. Application Installation

2.3.2. RDP

2.3.3. USB

2.3.4. NAS

2.3.5. Printer

2.4. Network

2.4.1. Member IP Access

2.4.2. LAN

2.4.3. Wifi

2.5. Security

2.5.1. Firewall

2.5.2. Internet

2.6. DBA

2.6.1. Vormetric- Add/Modify Host

2.7. Email

2.7.1. SMTP

2.7.2. Outgoing Mail

2.7.3. Mailbox delegation

2.7.3.1. Resigned User Mailbox

2.7.3.2. Send As / On Behalf

2.7.3.3. Inbox and Calendar

2.7.4. Email on Mobile

2.7.5. DL Group Membership

2.8. Application

2.9. File/Folder Permission

3. Asset Request Management

3.1. Hardware

3.1.1. Desktop

3.1.2. Server

3.1.3. Storage

3.1.4. Peripherals

3.2. Software

3.2.1. Application

3.2.2. Database

4. Support Services

4.1. Webex

4.2. Presentation Support

4.3. Queries

4.4. One View Dashboard -- Add/Modify

4.5. One VIew Dashboard --Delete

5. Data Request Management

5.1. PDC

5.2. PDR

5.3. Backup and Restore

5.4. Production Code

6. Business Excellence

6.1. Collabnet/ALM

6.2. CPMS Change Request

6.3. Create New Scorecard

6.4. DAK Management System

6.5. Create/Change Process Document

6.6. Initiate Review and Approval Cycle

6.7. View Access Request