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Quality Improvement by Mind Map: Quality Improvement
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Quality Improvement

the global source for improvement solutions that achieve superior quality and sustainable results.

Theories

PDSA

Six Sigma

DMAIC

a systematic approach and information-driven methodology for eliminating process deficiencies and variation that increase costs and reduce revenues by striving for near perfection in all processes.

Can it be applied to Health care effectively

Quality improvement model

To err is human

Gap Analysis (IHI)

IOM Reports

Quality Chasm

Analysing the Problem

Nolan's 3 Question Model

what are you trying to accomplish (goal/aim)

how will you know a change is an improvement (measurement)

what changes can you make that will result in an improvement (improvement ideas)

Determine the source

Process

Healthcare: Incident Reports

case examples

Clinical Quality Problems

Misuse

Overuse

Underuse

Tools

Process Model

Flow charts

Paretochart

Objective data

Self Report

Reliability?

Brainstorm

Colaborate

Methods

PDSA

Shewhart & Edward Deming

Plan, Do, Study, Act

Kaizen

TQM

Cause and Effect / Fishbone

Practice specific models

Related Associations

National Association for Healthcare Quality

provides education, leadership development opportunities, and products to support quality professionals

Juran Institute

global source for improvement solutions that achieve superior quality and sustainable results.

Agency for Healthcare Research and Quality

home to research centers that specialize in major areas of health care research such as quality improvement and patient safety, outcomes and effectiveness of care, clinical practice and technology assessment, and health care organization and delivery systems.

IHI

Improvement maps available for healthcare improvement

Evaluation - how do we know the method is working?

Formative

Process

Follow up meausrment

Outcome

Quality Improvement tool/cycle

evidencebased

Desired outcome

What is quality?

Measuring quality is the first step towards improving quality and thus value in health care

History

1914: Surgeon Ernest Codman began data collection pertaining to surgeries

•1960s: Donabedian Model

Challenges

Technology

Structure

Psychological Climate

Leadership

Culture

Legal Issues

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