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Quality Improvement by Mind Map: Quality Improvement
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Quality Improvement

the global source for improvement solutions that achieve superior quality and sustainable results.

Theories

PDSA

Six Sigma

Quality improvement model

To err is human

Gap Analysis (IHI)

IOM Reports

Analysing the Problem

Nolan's 3 Question Model

Determine the source

Healthcare: Incident Reports

Clinical Quality Problems

Tools

Process Model

Flow charts

Paretochart

Objective data

Self Report

Brainstorm

Methods

PDSA

Kaizen

TQM

Cause and Effect / Fishbone

Practice specific models

Related Associations

National Association for Healthcare Quality

Juran Institute

Agency for Healthcare Research and Quality

IHI

Evaluation - how do we know the method is working?

Formative

Process

Outcome

Quality Improvement tool/cycle

evidencebased

Desired outcome

What is quality?

Measuring quality is the first step towards improving quality and thus value in health care

History

1914: Surgeon Ernest Codman began data collection pertaining to surgeries

•1960s: Donabedian Model

Challenges

Technology

Structure

Psychological Climate

Leadership

Culture

Legal Issues

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