1. Financial Service
1.1. Commercial bank
1.1.1. Mortgage
1.1.1.1. Application Approval Rate
1.1.1.2. Closing Cycle Time
1.1.1.3. Loan Servicing Cost
1.1.2. lending (commercial/customers)
1.1.2.1. Nonperforming Loans Ratio
1.1.2.2. Application Processing Cycle Time
1.1.2.3. Application to Underwriting Decision Cycle Time
1.1.2.4. Fraud detection
1.1.2.5. Charge-Off Rate
1.1.2.6. Recovery Rate
1.1.2.7. Cost per Commercial Loan Origination
1.1.3. financial products
1.1.3.1. Sales Channel Performance
1.1.3.2. Cost and Revenue
1.1.3.3. Customer recommendation
1.1.4. Understand Client
1.1.4.1. Customer acquisition
1.1.4.1.1. costumer Segmentation
1.1.4.1.2. Estimate prospect potential
1.1.4.1.3. Improve prospect acquisition offer
1.1.4.2. Service
1.1.4.2.1. Client Survey Score
1.1.4.2.2. Service channel preference
1.1.4.2.3. Service channel optimization
1.1.4.3. Relationship development
1.1.4.3.1. New account fraud likelihood
1.1.4.3.2. Customer lifetime value
1.1.4.3.3. Customer price sensitivity
1.1.4.4. Customer retention
1.1.4.4.1. Analyze historical attrition
1.1.4.4.2. Estimate customer value-at-risk
1.1.4.4.3. Analyze customer retention campaign effectiveness
1.1.5. Credit Card
1.1.5.1. fraud detect
1.1.5.2. Credit Card Approval Analysis
1.1.6. Workforce
1.1.6.1. Applications per Processing Employee
1.1.6.2. Consumer Loans Serviced per Servicing Employee
1.1.6.3. Mortgage Call Center Forecast Accuracy
1.1.7. KPIS
1.1.7.1. Efficiency Ratio:total non-interest expense incurred by the bank divided by total revenue generated by the bank over the same period of time.
1.1.7.2. Operating Expense as a Percentage of Assets
1.1.7.3. Total Loans Outstanding (Growth Rate)
1.1.7.4. Total Deposits (Growth Rate)
1.1.7.5. Non-Performing Loan Ratio
1.1.7.6. Loan Yield
1.1.8. General Performance Measure
1.1.8.1. Efficiency Ratio: divides a bank's operating expenses(non-interest Expense) by its net revenue
1.1.8.2. deposits
1.1.8.2.1. Total Deposits (Growth Rate)
1.1.8.3. Return on Equity
1.1.8.4. Return on Assets: the total dollar amount of net income generated by the bank of financial institution
1.1.8.5. Net interest
1.1.8.6. Efficiency Ratio
1.1.8.7. Sales per branch
1.1.8.8. Deposit Account Attrition Rate: the number of discounted o
1.2. Investment bank
1.3. Insurance
1.3.1. Loss Ratio
1.3.2. Expense Ratio
1.3.3. Combined Ratio
1.3.4. Gross Premium Written
1.3.5. Claim Settlement Cycle Time
1.3.6. Avg. Customer Satisfaction Score
1.4. Audit
1.5. Hedge Funds
1.5.1. Investment decisions
1.5.2. portfolio
1.5.2.1. Measures for portfolio risk
1.5.2.1.1. Financial rations
1.5.2.1.2. margin of safety
1.5.2.2. Measures for risk adjusted portfolio returns
1.5.2.2.1. ratios that have risk and return
1.5.2.3. components of portfolio return
1.5.2.3.1. Capital gains return
1.5.2.3.2. dividends income
1.5.2.3.3. interest income
1.6. Private Equity
1.7. Accounting
1.8. Research and Advisory
2. Hospitality & Leisure
2.1. Marketing and Website Optimization
2.1.1. marketing campaign
2.1.2. conversion rates
2.2. Operational
2.2.1. Energy Consumption
2.2.2. Food and / or Beverage
2.2.2.1. Cost of Sales Ratio
2.2.2.2. Average Spend per customer
2.2.2.3. Seating Efficiency – how well are tables being turned over
2.2.3. Accommodation
2.2.3.1. Average Room Rate
2.2.3.2. Bedroom Occupancy Rate
2.2.3.3. Cost per Occupied Room
2.2.3.4. Labor Cost Ratio
2.2.3.5. Average Length of Stay
2.2.4. Hotel suppliers delivering on time
2.3. Service Quality
2.3.1. Customer Satisfaction
2.3.2. Customer Complaints
2.3.3. Maintaining star hotel classification rating
2.3.4. Attitude, behavior, and expertise of employees
2.4. Ticketing(if apply)
2.4.1. ticket trend analysis
2.4.2. tickets sources analysis
2.5. Competitiveness
2.5.1. PEST Analysis
2.5.1.1. Political or politically motivated factors that could impact the organization.
2.5.1.2. Overall economic forces that could impact on your success.
2.5.1.3. Social attitudes, behaviors, and trends that impact on your organization and target market.
2.5.1.4. Technology that can affect the way you make, distribute, and market your products and services.
2.5.2. number of competitors
2.5.3. ratio of demand
2.5.4. industry profitability
2.6. Employee Performance
2.6.1. Time Monitoring
2.6.2. labor cost analysis
2.6.3. attendance record
2.7. Financial Performance
2.7.1. Revenue Management
2.7.1.1. Liquidity
2.7.1.2. Profitability
2.7.1.2.1. Operating Profit Ratio
2.7.2. Investment Management
3. Healthcare
3.1. Operations
3.1.1. Understand Patient
3.1.1.1. visiting to hospital
3.1.1.1.1. Patient Safety: Prevent incidents happening in your facility
3.1.1.1.2. Hospital Readmission Rates: Track how many patients are coming back
3.1.1.1.3. Average Length of Stay
3.1.1.1.4. Patient Wait Time: Monitor waiting times to increase patient satisfaction
3.1.1.1.5. Number of Visitors Who Left Without Being Seen
3.1.1.1.6. Mortality Rates
3.1.1.2. Drive clinical process improvement
3.1.1.2.1. reducing readmission and hospital-acquired conditions
3.1.1.3. Satisfactions
3.1.1.3.1. patient satisfaction surveys
3.1.1.3.2. Patient Retention Rate
3.1.2. Understand Hospital Resources
3.1.2.1. Patient Vs. Staff Ratio: Demonstrates the number of staff available per patient. May indicate whether the facility is overstaffed or understaffed.
3.1.2.2. ER Wait Time: Identify rush hours in your emergency room
3.1.2.3. Bed Occupancy Rate
3.1.2.4. Hazardous Materials Usage
3.2. Finance
3.2.1. Operation
3.2.1.1. Average Treatment Charge
3.2.1.2. Costs by Payer: Understand the type of health insurance of your patients
3.2.1.3. Permanent Employee Wages
3.2.1.4. cost reports
3.2.1.5. Net Patient Revenue
3.2.2. Insurance
3.2.2.1. Percentage of Patients Without Medical Insurance
3.2.2.2. Average Insurance Claim Processing Time and Cost
3.2.2.3. Claims Denial Rate
3.3. Clinical Research
3.3.1. Identifying At-risk Populations
3.3.1.1. clinical observation analysis
3.3.1.2. Patient information
3.3.2. Patient Diagnosis
3.3.2.1. Align all patients by disease diagnosis
3.3.3. Chronic disease management
3.3.4. Lab results
3.3.4.1. health records
3.3.4.2. Electronic Medical Records
4. Energy & Utilities
4.1. Operational Performance
4.1.1. Operational Cost & Management
4.1.1.1. Distribution cost/min
4.1.1.2. Total labor cost/consumer
4.1.1.3. customer service cost
4.1.1.4. O&M expense per unit of energy
4.1.2. quality & Reliability of power delivery
4.1.2.1. Availability Factor: Monitor the amount of time your plant is operating
4.1.2.2. Power Cuts & Average Duration: Monitor the downtime of your facility
4.1.2.3. ASAI (Avg amount of time electricity is available to customer)
4.1.2.4. frequency of voltage fluctuation events
4.1.2.5. ratios
4.1.2.5.1. SAIDI (sum of customer interruption duration/total customer)
4.1.2.5.2. CAIDI (SAIDI / SAIFI)
4.1.2.5.3. SAIFI(customers interrupted in a year/total customers)
4.1.2.5.4. interruptions per 100 km of distribution line
4.1.3. Distribution operating efficiency
4.1.3.1. ATC (Aggregate Technical & Commercial) Losses : Energy losses occur in the process of supplying electricity to consumers due to technical and commercial reasons.
4.1.3.2. Total operating expense/energy delivered
4.1.3.3. Controllable expense/energy delivered
4.1.3.4. Energy Production Distribution: Anticipate future consumer demand
4.1.3.5. Substation metered & having annual energy audit
4.1.3.6. Net fixed assets/energy delivered
4.1.3.7. Efficiency & technology transfer
4.1.4. dispatch efficiency
4.1.4.1. Demand response(kw of demand under contracts)
4.1.4.2. Demand side management (kw reductions in Peak system demand & benefit/cost ratio)
4.1.5. repair & maintenance
4.1.5.1. Total Outages
4.1.5.2. Service Restoration time
4.1.5.3. Emergency Response
4.1.5.4. Annual transformers replaced / serviced
4.2. Energy Efficiency & Demand side management
4.2.1. kWh annual reduction in total energy use
4.2.2. Consumption by Sector: Track the consumption by sector in detail
4.2.3. kWh annual reduction in annual peak system demand
4.2.4. meter measurement analysis
4.3. Sustainability
4.3.1. lost time work incidents
4.3.1.1. employee accidents results in missed work
4.3.2. Non-accident related cost
4.3.2.1. days absent, sickness, etc
4.3.3. Employee training and development
4.3.3.1. # of employee, days, course
4.3.4. environmental responsibility
4.3.4.1. any measures for GHG reduction
4.3.5. employee sickness
4.4. Customer Service Quality
4.4.1. Performance Connection Service
4.4.1.1. Lead time to provided new connection
4.4.1.2. Lead time to restore connection upon payment following disconnection
4.4.1.3. Lead time to replace meters in case of complaint
4.4.1.4. Connection completed within 5 days
4.4.2. Performance in Complaint handing
4.4.2.1. Response time from fault complaint to service time
4.4.2.2. Scheduled appointment missed
4.4.2.3. Average complaint from per week/month
4.4.3. Call Center Performance
4.4.3.1. Service level (percent of call answered within 30 sec)
4.4.3.2. percent of calls abandoned
4.4.3.3. First call resolution (% remaining unresolved after first call)
4.4.3.4. Average speed to answer
4.5. Financial Performance
4.5.1. Operating Cash Flow: Analyze the generated amount of cash
4.5.2. Cost
4.5.2.1. Average tariff level (for export and import)
4.5.2.2. Cost of capital
4.5.2.3. Cost recovery index
4.5.2.3.1. Operation recovery/ cost excluding capital expense
4.5.2.4. Production Costs: Compare costs for different energy sources
4.5.3. Return
4.5.3.1. Total Shareholder Return
4.5.3.2. Return on equity
4.5.3.3. Return on Assets
4.5.4. Ratios
4.5.4.1. capital structure (% common equity)
4.5.4.2. Account receivable as a percentage of revenue from energy sales
4.5.4.3. Return on Average Rate Base (%) (public utility is permitted to earn a specified rate of return)
4.5.4.4. Debt Interest Coverage (dividing a company's earnings before interest and taxes (EBIT) by the company's interest expenses for the same period)
4.5.4.5. Net Profit as percentage of Energy Cost
4.5.4.6. Debt service ratio
4.6. Workforce (including Health & Safety)
4.6.1. health and safety
4.6.1.1. All injury/illness frequency
4.6.1.2. Severity Rate