Terres Univia - Terres Inovia

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Terres Univia - Terres Inovia by Mind Map: Terres Univia - Terres Inovia

1. Technology

2. Business Development

2.1. GR Chamber of Commerce

2.2. Strategy

2.3. Planning

3. Purchasing

3.1. Tools

3.2. Chemicals

3.3. Supplies

3.4. Equipment

3.5. Inventory Management

3.5.1. Online Ordering

3.5.2. Tool Vending

3.5.3. Chemical Supply Agreement

4. Accounting

4.1. A/R

4.2. A/P

4.3. Banks

4.4. Budget

4.5. Cash Flow

4.6. Invoicing

4.7. Payroll

4.8. Taxes

4.9. Inventory

4.10. Statements

4.11. Expense Recording

4.12. Finance

4.12.1. Leasing

4.12.2. Line of Credit

5. H/R

5.1. Organizational Development

5.1.1. Culture

5.1.2. Lines of Authority

5.1.3. Change Initiatives

5.1.4. Facilities

5.1.5. New Systems

5.1.6. Org Chart

5.1.7. Proposals

5.2. Job Descriptions

5.2.1. Expectations

5.2.2. Role

5.2.3. Respnsibilities

5.2.4. Supervisors

5.2.5. Evaluations

5.3. Communication

5.3.1. Instructions

5.3.2. Feedback

5.3.3. Discipline

5.4. Hiring

5.4.1. Interview Candidates

5.4.2. Review Candidates

5.4.2.1. Resumes

5.4.2.2. Applications

5.4.3. Background Check

5.4.4. Building All-Star Roster

5.5. Morale

5.5.1. Employee Requests

5.5.2. Monthly Cookouts

5.6. Initiation

5.7. Employee Handbook

5.7.1. Policies

5.7.2. Procedures

5.7.3. Uniform

5.8. Employee Benefits

6. Production

6.1. Training

6.1.1. Equipment

6.1.2. Chemicals

6.1.3. Tools

6.1.4. Processes

6.1.5. Damage Control

6.1.6. Team Focused

6.2. Quality

6.2.1. Floor Mats

6.2.2. 25-Point Inspection Process

6.2.2.1. Randomly

6.2.3. Retail Customer Items

6.2.4. Final Inspection

6.2.4.1. Every Vehicle

6.2.4.2. Quality Control

6.2.5. Send-Backs

6.3. Performance

6.3.1. Team Based Incentives

6.3.1.1. Hour per Car

6.3.1.2. Weekly Car Count

6.3.2. Department Incentives

6.3.2.1. Avg Minutes per Stage

6.3.3. Individual Incentives

6.3.3.1. Quality Rating

6.4. Workload Planning

6.4.1. Resource Scheduling

6.4.2. Employee Performance

6.4.3. Nightly Workload Calculation

6.5. Detail Departments

6.5.1. Prep

6.5.2. Interior

6.5.3. Exterior

6.5.4. Carpet

7. Maintenance

7.1. Equipment Repair

7.2. Floor Cleaning

7.3. Grounds Management

7.4. Work Area Organization

7.5. Bathrooms and Offices

7.6. Customer Service Area

7.7. Photo Studio Floor

8. Sales

8.1. Retail Customer Service

8.1.1. Follow-Up Process

8.1.2. Database Management

8.1.3. Virtual Phone System

8.1.4. Customer Satisfaction

8.1.5. Appointment Scheduling

8.1.6. Service Menu

8.1.7. Airport Valet Service

8.1.8. Business Relationships

8.1.8.1. Tracking

8.1.8.2. Building

8.1.8.3. Fleet Business

8.1.8.4. Follow-Up

8.1.8.5. Establish Schedule

8.2. Storage

8.3. Marketing

8.3.1. Social Media

8.3.1.1. Sites

8.3.1.1.1. Facebook

8.3.1.1.2. YouTube

8.3.1.1.3. Blog

8.3.1.1.4. Twitter

8.3.1.1.5. Flickr

8.3.1.1.6. LinkedIn

8.3.1.2. Tracking

8.3.1.3. Advertising

8.3.2. Website

8.3.2.1. Online Appointment Scheduling

8.3.2.2. Online Estimates

8.3.3. Local Pages

8.3.3.1. Google

8.3.3.2. Yahoo

8.3.3.3. Bing

8.3.3.4. YellowPages

8.3.3.5. Yellowbook

8.3.3.6. CitySearch

8.3.3.7. Yelp

8.3.4. Print

8.3.4.1. Brochures

8.3.4.2. Postcards

8.3.4.3. Flyers

8.3.4.4. Sales Sheets

8.3.5. Direct Mail

8.3.6. E-Mail Newsletter

8.3.6.1. iContact