Unresponsive

1. Too busy for me

1.1. They must have more important work than mine that's keeping them from getting back to me

2. Putting me off

2.1. I'm bothering them and they don't want to help.

3. Not paying attention

3.1. I have no idea what they do all day, maybe they're sitting on a beach spending the money I'm paying them.

4. unprofessional

5. unavailable

5.1. "Did they go out of business? Can I really count on a small company to stick around?"

6. disorganized

6.1. things are slipping through the cracks

7. incompetent

7.1. "Maybe they really just don't know what they're doing."

8. uninterested